Krunal Dinesh Akhare
Summary
Introduction- Passionate and experienced service expert with a background as a project delivery manager in agile projects and digital transformation. Proficient data service manager with expertise in strategic development and delivery oversight. Experienced in designing and implementing efficient data service architectures, managing customer relationships, and ensuring data quality and security compliance. Strong focus on optimizing service performance and driving continuous improvement. SUMMARY: Ability to grasp and see the big picture of any project and communicate it to the entire project team. A proven ability to apply a "big picture" approach to delivery while also working at a detailed level across a wide range of contract types and engagement methodologies. A track record of success in a variety of large-scale IT new initiatives, including taking leadership of delivery across many internal client teams. Have experience managing organisational process change as a result of an IT deployment.
Overview
16
16
years of professional experience
Work History
Service Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Pune
07.2022
- Develop and execute a strategic vision for data services aligned with organizational goals
- Oversee the delivery of timely and accurate data services to internal stakeholders or external clients
- Collaborate with data architects to design scalable and efficient data service solutions
- Establish and enforce data governance policies, standards, and procedures
- Act as the primary point of contact for customers or stakeholders seeking data services
- Define and track key performance indicators (KPIs) for data services
- Coordinate incident and problem management processes to minimize service disruptions
- Evaluate, select, and manage vendors or third-party providers for data services
- Lead and mentor a team of data service professionals, fostering a collaborative work environment
- Continuously assess and enhance data service processes, tools, and methodologies
- Manage the financial aspects of data services, including budgeting and cost control
- Key Achievement/Projects: Collaborated with cross-functional teams to identify and address data quality issues, fostering a culture of data quality ownership
- Developed robust data validation processes and automated data quality checks, improving accuracy and efficiency
- Implemented measures to reduce data duplication, resulting in a cleaner and streamlined database.
Project Delivery Manager
Tata Consultancy Service
Pune
11.2016 - 05.2022
- Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis
- From inception to deployment, I am primarily responsible for leading portfolio activities such as business initiation, proactive proposals, and quality process, resource management, and delivery assurance, as well as onsite delivery
- Develop relevant metrics that help the team see how they are progressing and provide management insight regarding the performance of the team
- To take ownership of the transition solution, working closely with operations and cross-functional teams, and to manage transition planning and changes from design to operations in a controlled manner
- Maintaining the healthy management for program or project requires mitigating risks and defining a resolution plan for addressing issues
- Lead meetings and workshops for projects or elements of them and develop healthy relationships between IT organization and client
- Manage financial aspects of client engagements and communicate significant issues, fees, and estimates to be completed to vendors and clients
- Manage scope of projects from inception to closure
- Define, develop and manage implementation schedules and project budgets
- Ensure project consultants are delivering to configuration, development, and methodology of coding standards
- Key Achievement/Projects: Developed an innovative digital strategy which culminated in boosting the company’s market share by 20% and improving processing times by 35%
- Awarded with Best Tea award for Microsoft business Unit for the Month of Dec 2021.
Business Analyst
Vodafone Shared Service India ltd
01.2010 - 10.2016
- Determining project requirements and developing work schedules for the team
- Delegating tasks and achieving daily, weekly, and monthly goals
- Liaising with team members, management, and clients to ensure projects are completed to standard
- Identifying risks and forming contingency plans as soon as possible
- Analysing existing operations and scheduling training sessions and meetings to discuss improvements
- Keeping up to date with industry trends and developments
- Updating work schedules and performing troubleshooting as required
- Motivating staff and creating a space where they can ask questions and voice their concerns
- Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows,
- Robustness Diagrams and Domain Model as well as standardized a process
- Prioritized Production issues and assigned them to the Business Analysts
- The effort enhanced the application and decreased time for the business depending on the issue
- Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams
- Key Achievement/Projects: Overhauled the company’s’ online ordering platform and increased their web presence, boosting total sales by 45% and increasing their market share by 22%.
Credit Risk Analyst
ADFC (HDFC Bank) Ltd
Ahmedabad
05.2009 - 10.2010
- Evaluating customer usage on card subject to card limit & risk involved in usage by each customer
- Preparing reports about the degree of risk involved in card limit utilization &Analysing client records and using the data to recommend payment plans
- Conferring with clients to verify their financial/credit transactions and to resolve their complaints
- Developed and implemented necessary exception reporting in support of Credit and the line in order to manage to better manage credit administration risk posed to the Bank
- Key Achievement/Projects: Implemented and streamlined cutting-edge data management procedures, improving the operational efficiency of the company by 5%.
Underwriter
ICICI Prudential Life Insurance Ltd
Anand
03.2008 - 04.2009
- Examining insurance proposals & collecting background information and assessments of risk and ensure to follow applicable insurance laws
- Keep detailed records of policies underwritten and decisions made & Review insurance claims and terms to determine the amount to be paid out by the company
- Organize meetings with specialists to help determine risk assessment in unique circumstances &
- Layout and finalize insurance policies applying specific terms and conditions as agreed upon by the client
- Key Achievement/Projects: Reduced labour and material costs by 7% for the branch, Awarded as best employee of the month in cluster.
Trainee/Executive
Idea Cellular limited Gandhinagar
02.2006 - 02.2008
- Serving Post-paid Customers, Cross sell of VAS product to Customer on calls
- Handled call escalation and provided best possible solutions to the customer through proper data research activities
- Responsible for controlling document Rejection as per organization parameter and also responsible for the document compliance within TAT
- Handling escalated complaints of channel and Franchisees & Product and process related complaints
- Key Achievement/Projects: Improved CSAT and NPS scores by 40%.
Education
DEVELOPMENTS: Management Certification Technical Certification Six Sigma Yellow Belt Certification RPA Business Analyst Foundation certification from UI path -
Diploma - Operation Management
Well verse with Microsoft Azure Data Explorer, Data Factory, Data Studio, Visio Project Scheduling Certification ITIL Certified Agile Scrum Master Training Certification Kofax & Abbyy OCR certification PMI Agile certified practitioner Celonis tool Engineer & Analyst (Process Mining) SAMC from TCS certification Digital Artificial Intelligence Aware Certification Scrum fundamentals Certification (SFC) Certified MS Office (Vision, Word, Excel & Power Point Access - undefined
Bachelors - Commerce
Gujarat University
Basic Oracle PL/SQL Certification - undefined
Skills
Enterprise Applications toolsundefined
Accomplishments
- Regards,
- Location: Pune Krunal Dinesh Akhare “Courage doesn't always roar
- Sometimes courage is the little voice at the end of the day that says
- I'll try again tomorrow.”― Mary Anne Radmacher
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
07.2022
Project Delivery Manager
Tata Consultancy Service
11.2016 - 05.2022
Business Analyst
Vodafone Shared Service India ltd
01.2010 - 10.2016
Credit Risk Analyst
ADFC (HDFC Bank) Ltd
05.2009 - 10.2010
Underwriter
ICICI Prudential Life Insurance Ltd
03.2008 - 04.2009
Trainee/Executive
Idea Cellular limited Gandhinagar
02.2006 - 02.2008
DEVELOPMENTS: Management Certification Technical Certification Six Sigma Yellow Belt Certification RPA Business Analyst Foundation certification from UI path -
Diploma - Operation Management
Well verse with Microsoft Azure Data Explorer, Data Factory, Data Studio, Visio Project Scheduling Certification ITIL Certified Agile Scrum Master Training Certification Kofax & Abbyy OCR certification PMI Agile certified practitioner Celonis tool Engineer & Analyst (Process Mining) SAMC from TCS certification Digital Artificial Intelligence Aware Certification Scrum fundamentals Certification (SFC) Certified MS Office (Vision, Word, Excel & Power Point Access - undefined
Bachelors - Commerce
Gujarat University
Basic Oracle PL/SQL Certification - undefined
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