KRUNALI DONGRE
B-194 NARAYAN NAGAR 5 BHARUCH ,GUJARAT
Overview
3
3
years of professional experience
Work History
Telemarketer
Shri ram life insurance
Bharuch
12.2023 - Current
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Developed new leads each day at or above quotas.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Gift Shop Sales Associate
Navkar gift center
Bharuch
03.2021 - 06.2023
- Provided excellent customer service by engaging customers in friendly conversations.
- Followed established security procedures when counting money or closing registers at end of shift.
- Participated in team meetings to discuss new products or services offered by the store.
- Balanced daily cash register receipts against sales reports.
- Conducted price changes and label updates as directed by management.
- Conducted inventory counts and audits as scheduled by management.
- Received items and orders and checked items for quality and accuracy against documentation.
- Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
- Assisted customers with returns and exchanges according to store policy.
- Provided excellent customer service by addressing and resolving customer complaints.
Education
9TH PASS -
ALLIED SCHOOL
BHARUCH04-2019
Skills
- Order Processing
- Customer Database Maintenance
- Product understanding
- Lead Management
- Product and service knowledge
- MS Office
- Customer Service
- Documentation And Reporting
- Call Documentation
- Call Control
- Call Center Operations
- Product Sales
- Reporting
- Goal-Oriented
- Documentation
Timeline
Telemarketer
Shri ram life insurance
12.2023 - Current
Gift Shop Sales Associate
Navkar gift center
03.2021 - 06.2023
9TH PASS -
ALLIED SCHOOL