Krunal Naik

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable while successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful Leader with over 19 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

• Rated as a Strong Contributor with HDFC Bank in the first 9 months (Jul 22 to Mar 23) and in the half year ended September 23.
• Rated as A+ in the first annual appraisal with Reliance Jio Infocom
• Consistently rated as a VG with Vodafone Idea Limited

• Winner of the Supernova Award in 2019 for excellence in leading a
  Cross Functional project
• Awarded the prestigious WE ARE ONE award in 2018 for building best cross functional synergies with the Enterprise Sales CS team to
  recover 100 Mn dues from Enterprise customer
• Awarded the Quarterly recognition Mega Star for best non sales
  function lead M Pesa (Vodafone M Commerce business) in 2016
• Runner up for Service Excellence Award for the year 2011 2012
• Quarterly recognition Megastar award received for the quarter July
  Sept 2010 for overall performance
• Mumbai Circle Service Champion certificate received for the Quarter
  Oct-Dec 2009

• Currently handling a project on Commercial Equipment frauds from Mar ‘23
• Managed the complete Dispute lifecycle involving early dispute identification, documentation hygiene, presentation to management & necessary credit posting in system with audit mechanism during the period Jan 2022 to June 2022.
• Lead Managed Service Tax to GST migration of the entire Mumbai enterprise customer base in 3 months in 2017
• Spearheaded a project involving training implementation of an App based technology for 400 field staff Back-office staff leading to Cost reduction by 30 on field payouts in 2016 - 17
• Introduced the first of its kind project in India for Vodafone for paperless verification 2012 involving transformation of over 200 field staff 100 back-office staff
• Nominated as a member of the Quality Champions for the Vodafone Mumbai Circle to reduce operational wastage in the system Mentored a team of employees as a part of the program for GREEN Belt Certification