KRUPA BHAVNA BRAHMBHATT
Customer Service Representative
Vadodara,GJ
Summary
Detail-oriented Administrator and Customer Service Representative with experience in billing, office administration, expense management, and government/private tender processing. Skilled in maintaining accurate records, managing documentation, and providing efficient administrative and customer support.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Customer Service Representative
Nirvana Enterprise
04.2025 - Current
- - Resolved customer inquiries and issues with a professional approach to enhance satisfaction.
- - Coordinated with team members to deliver quality customer support.
- - Collaborated with team members to provide effective customer support and improve service quality.
- - Performed customer follow-ups to confirm satisfaction and address any lingering concerns.
- - Prepared sales and purchase invoices with accurate billing.
- - Managed expense entries and maintained accurate financial records.
- - Prepared and submitted Government and Private tender documentation.
Legal Assistant
Nishant Tadvi
10.2023 - Current
- - Organized and maintained legal files and documentation to ensure easy access and compliance.
- - Coordinated communication between clients and the legal team.
- - Coordinated communication between clients and legal team to facilitate efficient information exchange.
- - Managed calendars, appointments, and administrative tasks to support smooth office operations.
- - Digitized, filed, and organized documents in compliance with office procedures.
- - Managed calendars, appointments, and administrative tasks.
Trainee
Shah & Agrawal Associates
04.2024 - 10.2024
- - Facilitated accounts payable and receivable processes to ensure timely financial transactions.
- - Maintained accurate records by recording invoices, expense entries, and journal entries.
- - Performed bank and balance sheet reconciliations.
- - Contributed to month-end closing and financial reporting to support accurate financial analysis.
- - Assisted in preparing financial statements and maintaining accurate records.
Administrator
Mevas Petroleum
01.2011 - 01.2017
- - Oversaw daily office administration and operations, ensuring smooth workflow.
- - Provided administrative support and ensured efficient office workflow.
- - Coordinated customer interactions and administrative activities to enhance service delivery.
- - Coordinated customer interactions and administrative activities.
- - Prepared reports, correspondence, and maintained records.
- - Supervised administrative tasks and ensured compliance with office procedures for effective operations.
Education
Bachelor Of Commerce (B.Com.) -
Dr. Babasaheb Ambedkar Open University
Ahmedabad, India10-2024
Higher Secondary Certificate - Commerce
GUJARAT SECONDARY AND HIGHER SECONDARY EDUCATION BOARD
Vadodara, India03-2008
Skills
Customer Service
Customer Interaction
Client relations
Billing Assistance
Customer Data Management
CRM Management
Report Writing
Follow-up skills
MS Office
Conflict resolution
Timeline
Customer Service Representative
Nirvana Enterprise
04.2025 - Current
Trainee
Shah & Agrawal Associates
04.2024 - 10.2024
Legal Assistant
Nishant Tadvi
10.2023 - Current
Administrator
Mevas Petroleum
01.2011 - 01.2017
Bachelor Of Commerce (B.Com.) -
Dr. Babasaheb Ambedkar Open University
Higher Secondary Certificate - Commerce
GUJARAT SECONDARY AND HIGHER SECONDARY EDUCATION BOARD