Krupa Kiran Kaki
Hyderabad
Summary
Strategic and seasoned Cloud Operations Manager with experience in overseeing cloud infrastructure and services. Proficient in managing multi-cloud environments, optimizing performance, and ensuring high availability and security. Skilled in leading cross-functional teams to deliver innovative solutions and drive operational excellence. Adept at implementing automation and monitoring tools to streamline workflows and enhance efficiency. Excellent communicator and problem-solver with a track record of achieving organizational objectives while maintaining cost-effectiveness. Committed to staying abreast of emerging technologies and industry best practices to drive continuous improvement and deliver superior results.
Overview
17
17
years of professional experience
Work History
Manager/CSP Operations
Cloud4c Services Private Limited
Hyderabad
04.2023 - Current
- Supporting Pre-sales, sales, delivery, and financial operations for (deep knowledge) Azure, AWS, (low level) GCP and Oracle by offering various levels of consultations to internal stakeholders as well as customers.
- Managing relations with customers, cloud providers (Microsoft, Amazon, Google and Oracle), distributers (Crayon, Ingram Micro, Redington, Arrow etc) globally, predominantly in India, UAE, Saudi Arabia, Kuwait, Qatar, Netherlands, Columbia, Mexico, Australia, Japan, Singapore, India etc.
- Managing CSP partner statuses with Microsoft, Amazon, Google and Oracle including, but not limited to, ensuring Gold competency attainment and maintenance in various competencies like Datacenter, Cloud Platform, Security, Application Development etc.
- Ensuring attainment and maintenance of Azure Expert MSP status for the organization and availing benefits of the same.
- Ensuring participation and business generation through Azure Expert MSP programs like Azure Assessment program and Azure Migration Program.
- Ensuring participation is advanced specialization program like SAP on Azure and Open-source DB on Azure.
- Ensuring evangelizing about these programs in all business units of the organization. Conducting enablement trainings amongst these teams for enablement.
- Supporting in MSP competency attainment for AWS.
- Ensuring employee certifications in corresponding public cloud domains and corresponding competencies is done to attain various MSP competencies. Successfully driven certification drive to get 1000+ employees to complete Azure, AWS, GCP and Oracle certifications.
- Created billing practise for end customers as a SME. Supporting billing team in understanding transactions and services on public and understanding nuances like rebates, local and global campaigns etc.
- Tracking revenue generated from public cloud business.
Tracking upfront rebates, incentives, global and local accelerators, co-op funds, ECIF funds, assessment/SAM funds, AWS POA, Google PMF etc. - Assisting in driving POC for new customers/products.
- Closely working with Microsoft and AWS PDMs, PTA’s, AMs, etc. to drive successful relations and generating new business.
- Helped on marketing front by creating Marketing plan and co-funded initiatives.
- Ensuring optimizing the business practise in general through daily CIO cadence meetings.
Team Lead/CSP Operations
Cloud4C Services Private Limited
Hyderabad
01.2020 - 03.2023
- Lead initiatives to identify, prioritize, and implement cost-saving opportunities across cloud platforms (e.g., AWS, Azure, GCP).
- Conduct regular financial analysis of cloud spending, trends, and variances to provide actionable insights and recommendations.
- Prepare comprehensive reports, dashboards, and presentations for senior leadership to communicate key financial metrics and performance indicators.
- Manage relationships with cloud service providers and third-party vendors to optimize contracts, pricing, and licensing agreements.
- Negotiate favorable terms, discounts, and incentives to reduce costs and maximize value from cloud investments.
- Lead and mentor a team of Cloud FinOps specialists, providing guidance, coaching, and support to foster their professional growth and development.
- Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure the team's success.
Senior Account Executive/Billing and Collections Specialist
Cloud4C Services Private Limited
Hyderabad
01.2019 - 01.2020
- Generate and review customer invoices accurately and in a timely manner based on contract terms, service agreements, or purchase orders.
- Verify billing data for completeness, accuracy, and compliance with company policies and accounting standards.
- Coordinate with sales, operations, and customer service teams to resolve any discrepancies or issues related to billing.
- Monitor accounts receivable aging reports and follow up on overdue invoices promptly.
- Update customer records, payment statuses, and collection activities in the accounting system accurately and promptly.
- Apply customer payments accurately to the corresponding invoices in the accounting system.
- Reconcile payment discrepancies and resolve issues related to unidentified or misapplied payments.
Goods And Service Representative
Homemirus Pty Ltd
Melbourne
01.2014 - 01.2015
- Coordinated the administration of product flooring Timber Samples.
- Designed and prepared financial reports, Administered office operations.
- Solved customer related disputes, Managed and arranged a warehouse.
- Implemented impactful solutions to daily business infrastructure
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Executive
HSBC Electronic Data Processing India
Visakhapatnam
01.2008 - 01.2011
- Was part of a high sales team.
- Provided exceptional customer service.
- Was included as a core team person to handle dispute calls,
- Helped customers understand their credit history and educated them
- Worked exclusively on retail store cards.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Customer Support Executive
Sutherland Global Services Hewlett Packard
Chennai
01.2007 - 01.2008
- Customer Services, Troubleshooting software issues and provide support.
- Sold product cover and warranties.
- Overall Supervision of Customer satisfaction,
- Answered customer inquiries via phone, email, and chat.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Developed solutions to address customer complaints.
Education
Master of Accounting -
CQ University & Kaplan Business School
Bachelor's in commerce -
Andhra Loyola College
Advanced Diploma in Multimedia and Journalism -
Andhra Loyola College
Skills
- Project Management
- Finance Operations
- Azure/AWS: CSP Billing Ops
- Azure ECIF Invoicing and Tracking
- Cost Analysis/ Analysing Data and trends
- Dispute Resolution
- Stakeholder engagement
- Customer service
- Microsoft Partner Portals, AWS and GCP Portal Subscriptions
- Microsoft Office, Excel, Word, PowerPoint, Outlook, O365
Hobbies and Interests
- Singing and composing music
- Playing Cricket, Badminton, Tennis
Timeline
Manager/CSP Operations
Cloud4c Services Private Limited
04.2023 - Current
Team Lead/CSP Operations
Cloud4C Services Private Limited
01.2020 - 03.2023
Senior Account Executive/Billing and Collections Specialist
Cloud4C Services Private Limited
01.2019 - 01.2020
Goods And Service Representative
Homemirus Pty Ltd
01.2014 - 01.2015
Customer Service Executive
HSBC Electronic Data Processing India
01.2008 - 01.2011
Customer Support Executive
Sutherland Global Services Hewlett Packard
01.2007 - 01.2008
Master of Accounting -
CQ University & Kaplan Business School
Bachelor's in commerce -
Andhra Loyola College
Advanced Diploma in Multimedia and Journalism -
Andhra Loyola College
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