Summary
Overview
Work History
Education
Skills
Statement Of Purpose
Languages
Accomplishments
Work Availability
Timeline
Generic
Krupal Murthy B N

Krupal Murthy B N

Bangalore

Summary

  • To leverage my expertise in sales operations, account management, and training to drive sales enablement initiatives that optimize the lead-to-cash process, improve account hygiene, and increase revenue growth.
  • Over six years of experience in Sales Operations, including Sales Support, Account Management, and Order-to-Cash process.
  • Strong expertise in handling complex customer accounts and resolving issues effectively.
  • Experienced in managing cross-functional teams and identifying potential in each team member to achieve individual and company goals.
  • Knowledgeable in various enterprise software, including SFDC, Oracle, SAP, and ERP tools.
  • Skilled in data management, including data enhancements, validation, and analysis.
  • Proactive and flexible, able to handle pressure and work collaboratively as a team player.
  • Excellent conflict management skills and experienced in conducting SWOT analysis.
  • Strong communication skills and experienced in training employees and conducting presentations.

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

13
13
years of professional experience

Work History

Supervisor Sales Operations

Infoblox
10.2021 - Current
  • Managed the Sales Operations team, including booking support, quote support, cadence/quote/opportunity/territory management, and new sales rep training
  • Conducted customer account management, including identifying green field accounts, complete account diligence (new and existing), new logo and subs identification and clarification to sales, and territory alignment and account classification
  • Provided people management, including identifying potential in each team member, guiding them to accomplish individual goals, hiring new staff, conducting quarterly business and process reviews, and coordinating staff schedules, training, and onboarding
  • Engaged with new process ideas and changes in ERP tools, and conducted resource planning
  • Collaborated with cross-functional teams and identified solutions to make business flow better, and developed procedures and documentation
  • Provided sales forecast via SFDC, trained new sales and BDR, and monitored PO's inflow and SLA.

Lead Sales Operations Analyst

Infoblox
10.2020 - 09.2021
  • Identified issues and solutions to make business flow better for cross-functional teams and developed documentation of procedures
  • Conducted account, contact, and lead diligence, and managed territory with the help of Geo VP and RD
  • Monitored PO's inflow and SLA, and reconciled with RD, cleaned up or upheld sales report for better visibility
  • Conducted primary and secondary research projects and responsible for data enhancements and validation.

Order to Cash Analyst

Infoblox
05.2017 - 09.2020
  • Managed the order flow process and ensured accurate and timely invoicing
  • Conducted ERP transaction testing and reconciliation of non-invoiced reports
  • Resolved customer inquiries and disputes related to orders and invoices
  • Managed RMA and replacement orders for defective or incorrect shipments
  • Conducted regular invoice validation and correction through debit and credit memos.

Lease Initiator and Analyst

HP India
09.2016 - 04.2017
  • Managed the end-to-end lease process, including order creation, contract setup, and billing
  • Maintained accurate databases of products, customers, and locations to support sales initiatives
  • Conducted regular reporting on distributor and reseller revenue and device costs.

Principal Financial Ops Specialist

EMC Corporation
07.2011 - 08.2016
  • Managed the quarter-end process with sales teams and supported managers on review calls
  • Created sales orders and managed global order bookings and discount approvals
  • Maintained a detailed knowledge of legal and revenue recognition policies related to software licensing and support
  • Conducted quality review meetings to ensure accuracy and quality of orders and invoices
  • Managed non-standard deals for technology, account, or geography
  • Conducted training and auditing for extended teams during quarter end.

Sales Executive - Retail Loan

IDBI Bank
09.2010 - 06.2011
  • Approved new retail loan projects and counseled potential customers
  • Conducted market projections and provided customer service to ensure customer satisfaction
  • Delivered sales presentations to educate customers on loan options and financial products.

Education

MBA Diploma(Master) -

Udemy
01.2020

B.B.M -

Bangalore University
01.2009

Skills

  • Sales operations and lead-to-cash process optimization
  • Account management and hygiene
  • SFDC, Oracle, SAP, Smartsheet, Google Sheets, and MS Office
  • Training and development of sales reps and partners
  • Proven ability to handle pressure and manage conflict in a sales-driven environment
  • Skilled in conducting SWOT analysis to identify sales opportunities and improve performance
  • Flexible and collaborative team player with a proactive approach to task management
  • Committed to professional development and dedicated to achieving results
  • Experienced in conducting training sessions for sales representatives and partners
  • Process Improvement
  • Training and Development
  • Contract Management
  • Training and Mentoring
  • Team Building
  • Process Monitoring and Improvement
  • Processes and Procedures

Statement Of Purpose

  • Gender: Male
  • Date of Birth: 07/23/1987

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Accomplishments

  • Successfully did Transaction of Order to cash process in year 2017
  • Started working as a leader and transited Quote support, Account management and Enablement process.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor Sales Operations

Infoblox
10.2021 - Current

Lead Sales Operations Analyst

Infoblox
10.2020 - 09.2021

Order to Cash Analyst

Infoblox
05.2017 - 09.2020

Lease Initiator and Analyst

HP India
09.2016 - 04.2017

Principal Financial Ops Specialist

EMC Corporation
07.2011 - 08.2016

Sales Executive - Retail Loan

IDBI Bank
09.2010 - 06.2011

MBA Diploma(Master) -

Udemy

B.B.M -

Bangalore University
Krupal Murthy B N