Krupali Pardeshi
Pune
Summary
Dynamic Customer Success Head at Anway Innoventures Ltd, known for driving revenue growth and boosting client retention through strategic leadership. Demonstrated expertise in mentoring teams and optimizing processes, leading to significant improvements in customer satisfaction. Proficient in Excel and adept at cross-functional collaboration, consistently achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Success Head
Anway Innoventures Ltd
Pune
01.2021 - 07.2024
- Overseeing and managing all aspects of the customer service department.
- This includes developing and implementing strategies to enhance customer satisfaction, resolving escalated customer issues, and leading a team of customer service representatives.
- Direct and manage all activities relating to the delivery of effective customer service.
- Liaise with other department heads across the organization.
- Implement and maintain effective methods for gathering customer satisfaction data.
- Develop plans and targets for the customer service team.
- Handled 5 branches of the Customer Success Team.
- Reviewing messages and response time to ensure the reservations team is following proper procedures.
- Conduct and attend weekly staff meetings.
- Oversee the booking calendar to make sure prices are in line with company goals.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reservations & Customer Relation Head
Gulf Royal Travel & Tourism LLC.
Abu Dhabi
08.2019 - 06.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Review reservation systems and procedures.
- Rebuild and implement changes as needed in the processes to streamline efficiency and boost revenue.
- Created and managed budgets for travel, training, and team-building activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewing messages and response time to ensure the reservations team is following proper procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Build systems as deemed necessary to make operations efficient
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Customer Relationship Manager
Gulf Gate Tourism W.L.L
Doha
05.2019 - 08.2019
- Building and maintaining relationships with clients and key personnel within customer companies
- Handling complaints and queries (from customers and staff) Addressing customer concerns and complaints
- Helping To build good customer relations
- Recruiting staff and doing appraisals
- Training and development
- Resolve customer complaints via phone, email, mail, or social media
- Identify key contacts at potential client companies to establish and foster a relationship
- Seek opportunities to cross-sell or upsell to existing clients
- Provide excellent service in order to maintain a positive reputation for the business
- Resolve any customer complaints in a prompt and professional manner
- Conducting business reviews to ensure clients are satisfied with their products and services
- Maintain good relationships with clients so that the business can maximize the value of those relationships
Co-Founder
ShubhYatra Holidays
Pune
12.2018 - 05.2019
- Led and managed full marketing coverage for international and domestic packages.
- Liasoning & Tie-up with Vendors for B2B Sales & business development activities of the company
- Led strategic initiatives to expand business and enhance brand presence.
- Managing GIT (Group Tours) and FIT (Free Independent Travel)
- Collaborated with operations team to streamline itinerary development.
- Enhanced staff onboarding and professional development processes.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels remain high.
- Reviewed feedback from customers regarding their experiences with the agency's services.
- Provided customers with detailed information about available travel packages and options.
- Negotiated contracts with suppliers for discounted rates on airfare, hotel stays, and other services.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
Team Manager - Sales
Anway Innoventures Ltd
Pune
04.2018 - 11.2018
- To lead a team of senior executives and effectively manage and coach them towards achieving sales targets; make powerful sales presentations in different settings and close sales; and successfully resolve team and member conflicts
- Exceeded set objectives in a high-performance sales environment.
- Making effective sales presentations and closing deals thereby training team members to become effective sales personnel
- Manage complete venue sales for the location
- Managing and resolving disagreements among team members and clients.
- Cultivated robust client relations and delivered exceptional customer service.
- Identifying potential customers and new business opportunities
- Regularly liaised with various departments to ensure seamless sales operations.
- Demonstrated comprehensive product knowledge to drive effective sales.
- Trained and motivated team members.
Branch Manager
MEEON HOLIDAYS
Pune
01.2016 - 02.2017
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Monitored financial performance of the branch on a monthly basis.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed market trends to optimize sales execution.
- Handled administrative responsibilities in the acquisition of timeshare properties.
- Executed target achievement strategies based on company standards.
- Assisted clients in completing contracts.
- Marketing new properties to clients and prospective clients, promoting the benefits of a timeshare and attending timeshare promotional events
- Enhanced team motivation for higher productivity.
- Executed deals with clients following comprehensive timeshare demonstrations.
- Attended key exhibitions to generate new leads.
- Managed promotional activities.
- Facilitated seamless communication across various organizational levels to enhance customer service.
Asst. Manager - Sales
CITRUS CHECK INNS Ltd.
02.2014 - 11.2015
- To identify sales opportunities & execute sales plan
- Administrative duties related to the acquisition and management of timeshare properties
- To plan and achieve target, in accordance with company guidelines
- Helping clients complete contracts, submitting paperwork to the administrative team
- Marketing new properties to clients and prospective clients, promoting the benefits of a timeshare and attending timeshare promotional events
- To Train and Motivate the Sales Team
- Reporting to CBH (Cluster Branch Head – Pune) & regularly report to the management
- Close sales rep clients who have done a full timeshare presentation
- To visit relevant exhibitions for new lead generations
- To handle the promotional activities
- Successful in communicating with people at all levels and with other departments as needed to best serve the customers
Team Manager - Sterling Holidays Franchisee
Anway Business Management & Solutions Pvt. Ltd.
Pune
08.2012 - 02.2014
- To plan and achieve target, in accordance with company guidelines
- To identify sales opportunities & execute sales plan
- To Train and Motivate the Sales Team
- Reporting to Director-sales & regularly report to the management
- Close sales rep clients who have done a full timeshare presentation
- To visit relevant exhibitions for new lead generations
- To handle the promotional activities
Holiday Consultant
Sterling Holiday & Resorts Pvt. Ltd
Pune
07.2010 - 08.2012
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Analyzed statistical data to identify opportunities for increasing sales volume.
- Discussed ownership program with guests to prospect new clientele.
- Maintained detailed records of customer interactions for future reference.
- Exceeded defined sales goals.
- Reported directly to the Manager of Sales.
- To visit relevant exhibitions for new lead generations
- To Participate in promotional activities
- Conducted timeshare presentations to clients and closed sales successfully.
Assistant Manager- Marketing & Sales (Banquet Selling)
Wonder Leisure Entertainments Pvt. Ltd.
Pune
12.2007 - 06.2010
- Managed logistics for various events and celebrations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- To identify sales opportunities & execute sales plan
- Achieved sales goals effectively.
- Convey detailed sales performance directly to the general manager.
- Conducted regular visits to local and nearby industrial zones.
- Managed a team of Sales Executives.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
Education
Masters in Marketing Management - Marketing Management
NICDR. Pune University
Pune04-2008
Bachelors in Commerce - Commerce
S.P College, Pune University
Pune04-2006
High Secondary School -
S.P College - Pune University
Pune02-2003
SSC -
CAHS , Pune
Pune03-2001
Skills
- Windows Proficiency
- Excel Proficiency
- Skilled in PowerPoint Design
- Microsoft Word Proficiency
- Proficient in MS Outlook
- Tally
- Sales proficiency
- Team leadership
- Customer relationship building
- Client retention
- Communication skills
- Cross-functional collaboration
- Customer service
- Staff mentoring & leadership
- Negotiation
- Revenue growth
- Problem-solving aptitude
- Active listening
- Organizational skills
- Teamwork and collaboration
- Multitasking Abilities
Technical Skills
Windows 98, Windows 2000 Professional, Windows XP, MS Excel, MS Power Point, MS Word, MS Outlook, Tally
Family
- Father, 62, Rajendra Pardeshi, Service, 512 Army Workshop, Defense
- Mother, 59, Nalini Pardeshi, Housewife
- Brother, 39, Narendra Pardeshi, Engineer - PMC
- Sister in Law, 38, Dipeeka Pardeshi, Engineer – Kohinoor Group
Personal Information
- Date of Birth: 08/29/86
- Marital Status: Single
Projects
Apollo Tyres Ltd., Customer Satisfaction Level on TBR Truck/ Bus Radial for Apollo Tyres, 3 Months, Marketing Management Trainee Bajaj Sai Services, To Understand the Marketing Process of Bajaj Sai Services, 3 Months, Management Trainee
Languages
English, Hindi, Marathi, English, Hindi, Marathi, English, Hindi, Marathi, Japanese
Overall Synopsis
An MMM (Master in Marketing Management) having 15 Years of Work Experience. A Progressive Professional taking care of Marketing, Sales, Customer Relation & Business Development. 11 years Experience in Timeshare Industry.
Affiliations
- Won a gold medal at the district-level championship in Taekwondo
- Won a bronze medal at the state-level championship in karate
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Japanese
Beginner (A1)
A1
References
References available upon request.
Disclaimer
I Do Here By Declare That All The Information Is True To The Best Of My Knowledge And Trust.
Timeline
Customer Success Head
Anway Innoventures Ltd
01.2021 - 07.2024
Reservations & Customer Relation Head
Gulf Royal Travel & Tourism LLC.
08.2019 - 06.2020
Customer Relationship Manager
Gulf Gate Tourism W.L.L
05.2019 - 08.2019
Co-Founder
ShubhYatra Holidays
12.2018 - 05.2019
Team Manager - Sales
Anway Innoventures Ltd
04.2018 - 11.2018
Branch Manager
MEEON HOLIDAYS
01.2016 - 02.2017
Asst. Manager - Sales
CITRUS CHECK INNS Ltd.
02.2014 - 11.2015
Team Manager - Sterling Holidays Franchisee
Anway Business Management & Solutions Pvt. Ltd.
08.2012 - 02.2014
Holiday Consultant
Sterling Holiday & Resorts Pvt. Ltd
07.2010 - 08.2012
Assistant Manager- Marketing & Sales (Banquet Selling)
Wonder Leisure Entertainments Pvt. Ltd.
12.2007 - 06.2010
Masters in Marketing Management - Marketing Management
NICDR. Pune University
Bachelors in Commerce - Commerce
S.P College, Pune University
High Secondary School -
S.P College - Pune University
SSC -
CAHS , Pune
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