Krupali Swali

• Leveraged social media platforms like linked in, whatsapp and online job boards to advertise open positions and engage with potential candidates.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Liaised between multiple business divisions to improve communications.
• Conducted Interviews online.
• Co-ordination with HR Associates and Candidates for closures.
• Worked with the best clients in the Industry, eg - Jewellery segment, advertising & marketing agency,Retail outlets for REliance, Ritu Kumar etc

• Teaching Public speaking & Creative writing to students from 1st to 10th standard.
• Conducting demos with students or enrollment.
• Conducted workshops to promote Planetspark.
• Participated in referral drive for Planetspark.

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• I was responsible for end to end client relationship starting from welcoming of customer once sales is done, collections of all the payments which were due, coordinating with the internal Fincorp team and bankers to ensure all the bank transactions are done in a timely manner.
• As a part of collections, I was responsible for achieving monthly targets and collectively achieving team targets. Also, I have managed all the property documentation required by customer’s banks for home loans.
• I have been a part of Thane Project and have always contributed to the monthly targets which starts from 100 to 125 cr.
• Excellence in customer engagement & communication have ensured, I get references from client’s and also encourage them to buy a new property with Lodha group.
• I have been responsible to drive Loyalty sales within the team, which has been successfully driven and it also displayed in the results achieved, as twice the team has won the award in highest loyalty sales.
• I have also been responsible for the new application launch and highlighting its functionalities & user working. One example is of Avaya application.

• Managing end to end possession formalities.

• Liasing with civil engineering team and facilities team to ensure the units are ready for handover.

• Managing any new sales activity starting from welcoming customer’s,property registration, managing collections of payments due and completion of key handovers.

• Co-ordinating with Sales team for any rental enquiry post possession.

• Inviting brokers to visit the site, for new Sale.

• I have managed five high-end projects such as Signature Island, Signia Isles and Signia Pearl — BKC, Signia High and Signia-Waterfront

• Managing end to end customer relationship (post sales) till possession formalities and post possession documentation formalities.

• Responsible for customer engagement, collections, registration and possession formalities.

• Also have supported Sales by generating leads and sharing it with the respective Sales Manager’s.

• NRI Team : Responsible for liaising with NRI clients based in Dubai, London, USA and Hongkong which gave me an opportunity to understand their needs and also helped me in dealing with High Profile client’s, engaging with them and at the same time, ensuring that business reaps maximum benefits through NRI markets.

* Handling complete end to end client relationship by ensuring all their queries and concerns are addressed.

* Managing the onboarding process of completing a welcome call, intimating clients about the construction progress,

scheduling and co-ordinating with internal team to complete the registration formalities, educating client’s about the products and new launches for re-investment.

* Co-ordinating with internal departments for registration, loan formalities, accounts team for payments and refunds.

* Ensuring that there is clear communication shared with all our clients with regards to the upcoming demands, any new changes in the existing project or upcoming launches for new investments

• Mentored and guided employees to foster proper completion of assigned duties.
• Managing supervisory group, who are responsible for managing Level 2 complaints and ensuring customer satisfaction is the key.
• Coaching and engaging with the team, responsible for team absenteeism, attrition and ensuring that all KRA’s are met.
• Providing Support and guidance to the team in managing difficult customer complaints.
• Built strong relationships with customers through positive attitude and attentive response.
• Highlighting key customer pain areas to Change management for process improvement.