Health & Fitness : Yoga, Meditation & Music
KRUPALI I HEDAU
Senior Executive Assistant
Pune
Summary
Dedicated professional with 3+ years of Experience assisting with work of high-achieving executives. Dependable & quick-learner with effective communication & organization skills. Hardworking & passionate job seeker, ready to help Team achieve goals in a time bound manner.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Senior Executive Assistant
Innovative Retail Concepts Pvt Ltd (BigBasket)
Pune
01.2021 - Current
- Screened calls and emails and responded escalations accordingly to support executive correspondence.
- Provided administrative support to senior leadership.
- Maintained confidential, administrative support to executive team.
- Developed and maintained automated alert systems for important deadlines.
Customer Service Associate
Innovative Retail Concepts Pvt Ltd (BigBasket)
Pune
11.2019 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Exhibited positive attitude,high energy and professionalism when dealing with clients, demonstrating empathy and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions through proactive one-call resolutions of customer issues.
- Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Polytechnic Diploma - Information Technology
MSBTE
Mumbai 07.2010 - 06.2015
Certificate of Apprenticeship - Training in IT
MAHAGENCO Ltd
Eklahara, Nashik 422101 10.2015 - 10.2016
Skills
Active listener & Communication
Interests
Hobbies: Cooking & Tourism
Timeline
Senior Executive Assistant
Innovative Retail Concepts Pvt Ltd (BigBasket)
01.2021 - Current
Customer Service Associate
Innovative Retail Concepts Pvt Ltd (BigBasket)
11.2019 - Current
Certificate of Apprenticeship - Training in IT
MAHAGENCO Ltd
10.2015 - 10.2016
Polytechnic Diploma - Information Technology
MSBTE
07.2010 - 06.2015
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