Dynamic Learning and Development professional with extensive experience in the Quick Service Restaurant (QSR) sector, successfully managing training initiatives across 22 locations. Expertise includes product training, Learning Management Systems (LMS), and cultivating robust talent pipelines for frontline staff. Committed to enhancing Brand's performance and service excellence through the strategic alignment of capability building with measurable business outcomes. Passionate about fostering a culture of continuous improvement and operational success.
Hi, I’m
Krupalkumar Kiritpuri Goswami
Learning And Development Executive
Surat
Summary
Overview
3
Languages
8
years of professional experience
Work History
Bloombay Enterprises Private Limited
Learning and Development Executive
11.2024 - Current
Job overview
- Learning & Development Executive
The Belgian Waffles Co | South Gujarat Region | 22 Stores
Scope: Managed end-to-end learning and development initiatives for 22 QSR outlets, covering crew members, shift leads, and store managers.
Key Responsibilities:
- Product Training: Led timely rollout of new product launches and seasonal SKUs across all stores, ensuring consistency in preparation and service standards.
- Refresher Training: Conducted periodic reinforcement sessions on product quality, hygiene, and customer service to maintain operational excellence.
- Classroom Session for Managers: Facilitated structured workshops for store and shift managers focused on people management, store operations, and performance metrics.
- Fun & Learn Activity: Designed and executed employee engagement initiatives to improve team morale, retention, and learning adoption on the floor.
- LMS Update: Maintained and updated the Learning Management System with latest SOPs, training modules, and assessments to ensure standardized learning access.
- Induction Sessions: Delivered comprehensive onboarding programs for new joiners to accelerate cultural alignment and role readiness.
- Succession Planning & Career Progression: Identified high-potential team members and implemented development plans to enable internal promotions from ground level to supervisory roles.
Cafe Coffee Day
Manager
07.2023 - 11.2024
Job overview
- Successfully managed daily operations of the cafe, ensuring smooth workflow and exceptional customer service.
- Trained and supervised a team of baristas and staff, fostering a positive and productive work environment.
- Implemented strategies to improve efficiency, reduce costs, and increase customer satisfaction.
- Maintained inventory levels and collaborated with suppliers to ensure timely delivery of goods.
Foodaholic buddy of foodie
Manager
01.2018 - 07.2023
Job overview
- Led a team of employees, overseeing all aspects of cafe operations, including staff scheduling, inventory management, and customer service.
- Developed and implemented marketing initiatives to drive customer engagement and increase sales.
- Ensured compliance with health and safety regulations, maintaining a clean and hygienic environment.
- Built strong relationships with customers, addressing their concerns and ensuring a positive dining experience.
Education
Government Engineering CollegeValsad
Bachelors Of Mechanical Engineering (B.E. MECH.)
01-2021
University Overview
GPA: 6.86/10
Gujarat Secondary and Higher Secondary Education Board
12th Science (H.S.C)
01-2017
University Overview
GPA: 70.15%
Gujarat Secondary Education Board
10th (S.S.C)
01-2015
University Overview
GPA: 67.33%
Skills
Customer Service 100%
Leadership 100%
Communication 100%
Basic Knowledge of MS Office 80%
EXTRA CURRICULAR ACTIVITIES
EXTRA CURRICULAR ACTIVITIES
Volunteer at Sports Club in 2019, GEC VALSAD Coordinator at Techfest in 2020. Volunteer at Sports Club in 2019, GEC VALSAD Coordinator at Techfest in 2020.Interests
Hiking, Reading, Travelling, Food Blogging
DECLARATION
DECLARATION
I hereby declare that the information as given above is true and correct to the best of my knowledge and belief.Timeline
Learning and Development Executive
Bloombay Enterprises Private Limited
11.2024 - Current
Manager
Cafe Coffee Day
07.2023 - 11.2024
Manager
Foodaholic buddy of foodie
01.2018 - 07.2023
Gujarat Secondary Education Board
10th (S.S.C)
Gujarat Secondary and Higher Secondary Education Board
12th Science (H.S.C)
Government Engineering College
Bachelors Of Mechanical Engineering (B.E. MECH.)