Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Krupendra Reddy

Krupendra Reddy

Senior Manager
Bangalore

Summary

Accomplished Senior Manager with a proven track record at TCS in leading transformations and optimizing processes, enhancing operational efficiency across OTC, P2P, and Finance Systems sectors. Skilled in strategic planning and client relationship management, I have successfully implemented automation projects, achieving significant FTE savings. My leadership and interpersonal skills have fostered strong stakeholder partnerships, driving business growth and operational excellence.

Overview

14
14
years of professional experience

Work History

Senior Manager

TCS
01.2023 - Current
  • Performing effective business analysis and embedding process improvements to develop the right operating model.
  • Analysis and transformations for all OTC, P2P, and RTR, and representation of the Business Case, analyzing problematic areas to provide recommendations and solutions.
  • Creating business process flows, use cases, information modeling, data mapping, and gathering business requirements. Providing functional support from a process point of view for an ongoing project to resolve and rectify pre- and post-development issues. Investigating issues and identifying opportunities for improvement on process, workflow, and procedures. Making suggestions on strategic planning, solution design, to improve system usability.
  • Deriving quantitative and qualitative benefits for FTE savings. Conducting workshops with stakeholders to document the AS-IS process and redesign the TO-BE process for automation. Based on the TO-BE process, prepared Process Design Document. Preparing User Acceptance Testing document based on Process Design Document. Creating PDD (Process Description Document), and SDD (Solution Design Document) in detail.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Identified gaps between current state and desired future state operations.
  • Provided technical support during user acceptance testing cycles.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Provides end user security management and configuration management for financial systems.
  • Provides support for configuration changes, workflow changes, and other system process modifications.
  • Participates in change management control of financial systems. Works with IT Services to control access to financial systems data. Helps provide support for financial systems through the IT Services Help Desk.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.

Senior Consultant

EY GDS
08.2021 - 12.2022
  • Maximize value from internal transformations, design of shared services, and blended outsourcing models.
  • Managing Project End to End, prioritizing project tasks depending upon key milestones and deadline dates, managing SLAs, stakeholders, and governance.
  • Evaluated effectiveness of existing policies, procedures, tools, and workflows related to the transformation effort.
  • Conducted stakeholder interviews to identify areas of improvement in organizational operations.
  • Developed and implemented transformation strategies to improve organizational processes.
  • Developed and implemented business process optimization strategies to improve operational efficiency.
  • Implemented data analytics tools to monitor progress against established KPIs.
  • Coordinated training sessions for staff members on new systems or processes related to operations.
  • Analyzed current business processes and identified areas for improvement.
  • Identified opportunities for cost reduction by streamlining existing processes.
  • Designed detailed workflows that outlined each step involved in completing a task or project.
  • Coordinated with vendors, suppliers, partners, and other external organizations to ensure smooth delivery of products or services.
  • Monitored competitor activity in order to identify potential threats or opportunities.
  • Provided guidance and support to management on best practices related to operations and business strategy.

Asst Manager

Accenture
11.2010 - 08.2021
  • Maintaining records for SLAs supporting yearly internal and external audits, and managing delivery, resource, capacity planning, and knowledge update for global clients.
  • Managing team of 30 members of OTC/P2P Process (Manages – MDM, Billing, Electronic Billing, Credit Management, Collections, Dispute Management, Cash Apps, P2P, Invoice Process and Vendor Management).
  • Hires, trains, and onboards employees. One-O-One with Team. Feedback and Performance closure. Reviewing and publishing several MIS reports, such as Collection Efficiency, Cash Collection for the entire Business per day, Cash forecast, etc. Overdue report. Held orders.
  • Leading governance calls and presenting dashboards to stakeholders, participated in the development and implementation of corporate financing programs, and executed key clerical activities.
  • Gagging Efficiency for the team members against their targets, provide timely coaching & feedback to the Team to improve on the efficiency of the work, Doing Internal audits (QC), giving feedback based on CTQs to the team members for their escalations as well as for the errors which are found in the internal audits.
  • Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.
  • Ensured all SOP documentation was up-to-date by regularly reviewing policies and procedures.
  • Maintained an organized library of all approved SOP documents for easy access by staff members.
  • Robotic Process Automation Implementation and execution, develop end-to-end project plans with execution team including Global, Process Lead, Reengineering Lead, Business Analyst, and Technology team. Run Steering committee meeting, execute weekly project calls, and take status of delivery. Be part of technical discussions and solutions; guide team to make decisions. Liaison with the individual project team to gather project status and establish a dashboard to track the project. Getting RPA approved under toll gate Methodologies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Bachelor of Arts - B.Com Computers

SK University
Anantapur, AP
04.2001 -

Skills

  • Management/Business Consulting and Process Mining, Change Management
  • Global Clients, Customer Interaction Handling & Client Relationship Management
  • F & A Processes O2C, P2P, Vendor Management S2P
  • Operations, Transformations, Automations, Project Management and SLA Management
  • Risk Assessment, Internal Audit Coaching, Training
  • Microsoft Office (Excel, Visio, Power Point) Power BI
  • Excellent Interpersonal, Leadership, Communications Skills
  • Strategic Planning
  • Talent Development
  • Operations Management
  • Resource Allocation

Accomplishments

  • Won multiple Spot Awards
  • Customer Interaction Handling Received three Bronze awards from the AVP for going an extra mile.
  • Streamlined the process of adjustments, prepared the SOP to ensure the implementation for better results.
  • Various lean Ideas given to add values to the business as well as to enhance the customer service level.
  • Outstanding Award for working directly with client on a tight deadline with quality product in 2011, 2012, 2015 to 2021.
  • 5 Applause for 9 years in 2012, 2013 to 2020 as a token of appreciation for my work on projects and also as a mark of efficiency, quick turnaround & quality

Languages

English
Bilingual or Proficient (C2)

Timeline

Senior Manager

TCS
01.2023 - Current

Senior Consultant

EY GDS
08.2021 - 12.2022

Asst Manager

Accenture
11.2010 - 08.2021

Bachelor of Arts - B.Com Computers

SK University
04.2001 -

Similar Profiles

CREATE PROFILE
Krupendra ReddySenior Manager