Krushitkumar Joshi

In my previous roles, I have demonstrated a strong ability to:

• Qualify Leads and Explain Services: Engage with potential customers to understand their needs, effectively explain product offerings, and determine their suitability for services.
• Manage Multiple Inbound Chats: Efficiently handle multiple chat interactions simultaneously, ensuring that all necessary information is gathered and verified to provide accurate responses.
• Communicate Effectively: Utilize various online platforms and software to provide detailed information about promotions, new products, and cellular plans, addressing customer inquiries with clarity.
• Quote Prices and Encourage Purchases: Provide competitive quotes, guide customers through buying process, and secure orders while arranging delivery logistics.
• Maintain Accurate Records: Enter customer details, purchase information, and feedback into our database system meticulously to support ongoing sales efforts and follow-up actions.
• Follow-Up and Ensure Satisfaction: Conduct follow-ups to confirm customer satisfaction, address any concerns, and explore opportunities for additional sales or referrals.
• Prepare Sales Reports: Create detailed reports on sales activities, tracking progress and outcomes to inform future strategies.
• Embrace Change: Adapt to evolving environments and actively participate in coaching and performance planning to continuously improve.

My proactive approach and ability to adapt to change align well with dynamic nature of this role. I am eager to contribute to your team’s success and am enthusiastic about the opportunity to help drive your sales initiatives forward.

• Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.

• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Reduced response time for support tickets by streamlining communication processes between team members.
• Delivered high-quality customer service by maintaining deep knowledge of product features and functionalities, ensuring accurate information sharing with clients.
• Participated in weekly meetings with product development team to share insights from customer interactions, fostering environment of continuous improvement.
• Provided clear and concise documentation on resolved issues, improving overall team knowledge and future problem-solving capabilities.