Krushna Lakkas
IT
Chhatrapati Sambhajinagar
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
IT Support Engineer
Warner Electronics Pvt Ltd
Chhatrapati Sambhajinagar
03.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
Desktop Support Engineer
Morya Techno Solutons
Aurangabad
01.2016 - 02.2023
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science -
Yashvantrao Chavan College
Sillod 03.2014 - 02.2017
Skills
TCP/IP
Data recovery
Desktop support
Software diagnosis
Technical issues analysis
Timeline
IT Support Engineer
Warner Electronics Pvt Ltd
03.2023 - Current
Desktop Support Engineer
Morya Techno Solutons
01.2016 - 02.2023
Bachelor of Science -
Yashvantrao Chavan College
03.2014 - 02.2017