MS Office
Years of professional experience in Client Success
Experienced and passionate Customer Success Analyst with a strong track record in successfully managing client onboarding, training, and product implementation. Skilled in overseeing a significant number of accounts, CSMs, and generating substantial ARR. Seeking new opportunities to leverage my expertise and drive excellence in CS Operations.
Years of professional experience in Client Success
• Overseeing and managing the daily operations and responsibilities of all employees within the center, ensuring smooth and efficient functioning.
• Expertly handled client interactions, member complaints, and inquiries with professionalism and courtesy, maintaining a high level of customer satisfaction.
• Served as the primary point of contact (SPOC) for center managers and trainers in the cluster, effectively coordinating and addressing their needs.
• Provided crucial support to RJ Jane Jaykumar by assisting with daily activities, including staying up-to-date with the latest news and trends, ensuring a well-informed and engaging radio show.
• Demonstrated expertise as a sound engineer, handling all voice-overs and podcasts with precision and skill, resulting in high-quality audio production.
• Took charge of managing the production and sound of diverse on-air elements, segments, and outdoor broadcasting, ensuring seamless and captivating content delivery to listeners.
• Demonstrated effective leadership by managing the daily activities and duties of the entire maintenance team, ensuring efficient operations.
• Successfully handled customer queries and exceeded expectations, resulting in high levels of customer satisfaction.
• Played a key role as part of the membership renewal team, contributing to the achievement of renewal targets.
• Collaborated with departmental trainers to plan and implement impactful training programs for all front office employees, enhancing their skills and performance.
MS Office
Tableau
Power BI
After Effects
Football
AI Enthusiast
Calisthenics
Documentaries
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