Kruthi B.
PRIVATE EMPLOYEE
Hyderabad,MH
Summary
Subject Matter Expert and trusted advisor with a strong background in research, analysis, and examination of company technology and standard operating procedures. Collaborative and skilled in interfacing with clients and internal team members. Provides consultative enhancement recommendations based on thorough industry research. Expertise lies in improving existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert
Cognizant Technology Solution
12.2023 - Current
Educated staff on organizational mission and goals to help employees achieve success.
Developed effective improvement plans in alignment with goals and specifications.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Devised and implemented processes and procedures to streamline operations.
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
03.2016 - 12.2023
worked as senior process associate in Health care insurance domain under the client
Data Analyzing & Sorting
Maintaining Productivity and Quality
Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
Investigated basic issues and escalated more complicated concerns.
Online requests/Email request are completed,quickly to meet productivity goals.
Process Executive
Cognizant Technologies Solutions
Hyderabad, Telangana
03.2016 - 04.2017
worked as process associate in Health care insurance domain under the client
Data Analyzing & Sorting
Maintaining Productivity and Quality
Achieving 100% target on daily basis
Completing assigned work within the TAT
Updating & Maintaining Daily Trackers
Adhering to the roster plan
Training and developing the new Joiners
Shift Extension when there is high Volume
Floor Support
Education
Post-Graduation - undefined
Malla Reddy college of Engineering and Technology
01.2016
Graduation - B.Com Computers
Hindu Degree College (Women)
01.2014
Inter - M.E.C
Sri Chaitanya Junior College
01.2011
S.S.C - undefined
spring’s High School
01.2009
Skills
- MS-Office
- Training and mentoring
- Novelty Seeker
- Optimist
- Creative solutions
- Efficiency improvement
- Operational excellence
Accomplishments
- Collaborated with team of 10 in the development of Quality scores.
- Achieved SLA Scores by completing quality sessions and regular training to the agents with accuracy and efficiency
- Received spotlight awards and unicon Awards
- Received best student award in the academic year 2012-2013.
- Participated in National Business Quiz.
Languages
English
Hindi
Telugu
Disclaimer
I hereby declare that the above particulars are true, correct and complete to the best of my knowledge.
Personal Information
- Husband's Name: Harish Reddy
- Date of Birth: 10/29/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Subject Matter Expert
Cognizant Technology Solution
12.2023 - Current
Process Executive
Cognizant Technologies Solutions
03.2016 - 04.2017
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
03.2016 - 12.2023
Post-Graduation - undefined
Malla Reddy college of Engineering and Technology
Graduation - B.Com Computers
Hindu Degree College (Women)
Inter - M.E.C
Sri Chaitanya Junior College
S.S.C - undefined
spring’s High School
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