Kruthi Gandham

• Managing a team of ~15 risk investigators since September 2022.Helping team to achieve core metrics and ensuring to resolve real time issues
• Creating content for Project Infinity to promote learning of different skills.
• Lead and improve the culture of Continuous Improvement Process for PQ-TORX for HYD.Collaborate with stakeholders to enhance process and eliminate defects.

• Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing issues raised by buyers.
• Assisted on cross-functional requests: Machine Translation Tasks, RAW assignments, Job Aid Collaborations, KNET Modules creation, SILS Beta Testing, Social Media Escalations, Buyer Escalations, Backlog Claim Deep Dives.
• Managed quality programs including regular audits and shadow sessions to ensure performance and to support business objectives.
• Certified Trainer ( trained and mentored over 300 new hires and other cross functional teams).

Assisted customers with their queries (export-import processes) in stipulated Service Level Agreements as defined, within specific communication channels, in order to ensure prompt approach of concerns.

• Built and analyzed data models to facilitate customer experience
• Identified the gaps and worked on fixing the bugs on real time basis.
• Composed detailed documentation to facilitate learning for new hires along with training .

• Fostered a strong understanding towards clients' business needs in FMCG (fast moving consumer goods) domain
• Provided pertinent analysis by translating numbers into insights.