KRUTHI RAO
Microsoft Collaboration Lead
Summary
M&C, Exchange, & SharePoint Lead leading Microsoft 365 collaboration delivery across governance, escalation management, and service improvement while leading 20+ people, using JIRA reviews, retrospectives, and ticket analysis to strengthen operating discipline and visibility. Converts recurring service issues into automation and process changes, including a 75%+ reduction in manual effort for one measured process, while directing 12+ week Multi-Geo delivery and supporting renewal proposals.
Overview
3
3
Certifications
12
12
years of professional experience
Work History
MICROSOFT COLLABORATION TEAM LEAD
TCS
06.2023 - Current
- Manage a 20-member team and strengthen delivery governance through clear ownership, coaching, and operating discipline.
- Use JIRA tracking, service reviews, retrospectives, and quarterly ticket analysis to improve visibility across Microsoft service workstreams.
- Convert recurring service issues into automation and improvement actions, delivering an 88.9% reduction in manual effort for the measured process.
- Direct Multi-Geo configuration delivery within 12 weeks and coordinate release activities across dependent stakeholders.
- Contribute to proposals that support client contract renewal and extension while aligning technology workstreams to service objectives.
Microsoft Exchange Administrator
Accenture
02.2021 - 04.2023
- Led end-to-end remediation of approximately 3,000 shared mailboxes, coordinating categorization and cross-team execution.
- Managed Exchange 2019 upgrade planning, disaster-recovery readiness, mail-authentication record updates, and Modern Authentication adoption.
- Applied Scrum Master practices in JIRA, including capacity planning, retrospectives, and dependency tracking for automation and application teams.
- Aligned automation work with application teams to resolve blockers, sequence handoffs, and support delivery commitments.
SharePoint Online Administrator
Ernst & Young
06.2018 - 02.2021
- Planned and coordinated SharePoint On-Premises to SharePoint Online migrations, transition dependencies, permissions governance and platform-health activities.
- Represented infrastructure operations in engineering coordination, supported custom package deployments and managed risks involving encryption, security zones and firewalls.
SharePoint On-Premises Administrator
CGI Information Systems
02.2015 - 01.2018
- Supported 18x5 production support coverage while coordinating Microsoft and vendor escalations for SharePoint operations.
- Planned tenant-to-tenant migrations and supported Metalogix Control Point deployment in a SharePoint 2016 farm.
- Handled BAU administration, incident triage, release coordination, and change activities for SharePoint services.
- Configured Multi-Geo tenants and maintained platform governance across SharePoint environments.
Education
Master of Business Administration - undefined
IIM Trichy
01-2023
Bachelor of Engineering - undefined
Sai Vidya Institute of Technology
01-2015
Skills
SharePoint: SharePoint Online and On-Premises administration; migration planning and execution; tenant-to-tenant migration; permissions and access governance; platform health; deployment coordination; Multi-Geo configuration; Metalogix Control Point
OneDrive for Business: Collaboration-service governance focus covering sharing and access controls, external collaboration, sync-client issue triage, storage considerations and escalation handling
Power Apps: Working knowledge of app types (Canvas and Model-Driven), SharePoint-connected business scenarios, connectors, access controls and environment considerations
Power Automate: Workflow automation concepts including triggers/actions, approvals, run-history review, failure triage, connector/authentication issues and identification of repetitive tasks suitable for automation
Power BI: Operational reporting and analytics focus including KPI dashboards, ticket trends, service-performance reporting and using data to identify recurring issues and improvement opportunities
Power Platform governance: Environment separation (development/test/production), role-based access, connector and data-access considerations, DLP concepts, solution lifecycle awareness and controlled change/release practices
M365 operations & governance: Incident, problem and change management; root-cause analysis; service health and escalation coordination; risk management; documentation; stakeholder communications; JIRA-based delivery tracking
Related technologies: Exchange, Microsoft 365, Azure, Intune, Active Directory, Office 365
Deployment coordination
Release management
Change control
Service level management
Major incident management
Microsoft Purview
Knowledge management
Service request management
Accomplishments
- Led a 20-member M&C team and introduced structured governance, JIRA tracking, client/service reviews, retrospectives and quarterly ticket analysis.
- Applied recurring-ticket analysis and root-cause reviews to identify automation opportunities, reducing manual effort by 88.9% and saving approximately 62.5 hours per cycle for the measured process.
- Directed a Multi-Geo configuration program from proposal through execution within the agreed 12-week timeline while providing technical leadership.
- Stabilized two stalled workstreams—Intune (12-member team) and AI Factory (6-member team)—through stronger governance, delivery discipline and execution cadence.
- Led remediation of approximately 3,000 shared mailboxes and contributed to client contract renewal and extension proposals.
Certification
Microsoft Azure Fundamentals
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
MICROSOFT COLLABORATION TEAM LEAD
TCS
06.2023 - Current
Microsoft Exchange Administrator
Accenture
02.2021 - 04.2023
SharePoint Online Administrator
Ernst & Young
06.2018 - 02.2021
SharePoint On-Premises Administrator
CGI Information Systems
02.2015 - 01.2018
Bachelor of Engineering - undefined
Sai Vidya Institute of Technology
Master of Business Administration - undefined
IIM Trichy