Kruthi S A
Bengaluru
Summary
Proactive professional with expertise in technical troubleshooting and effective communication. Known for successfully closing the highest number of support cases while enhancing team capabilities through training and mentorship.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Sr. Technical Consultant
Blue Yonder India Private Limited
Bengaluru
06.2024 - Current
- Resolved production issues in a timely manner while ensuring optimal performance levels were maintained.
- Closed the highest number of support cases in the team.
- Analyzed customer requirements and proposed technical solutions.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Expanded or modified codes/scripts to serve new purposes, or improve workflow.
- Assisted clients in troubleshooting software issues for optimal operation.
- Trained juniors in the team so that they could take up customer support efficiently.
Technical Consultant Intermediate
Blue Yonder India Private Limited
Bengaluru
03.2021 - 05.2024
- Worked on upgrading the customer to the latest application versions, which include batch and UI testing, and resolving any related issues.
- Supported new customers in implementing the BY solution seamlessly.
- Lead internal projects on behalf of the team, which benefited the company greatly.
- Supported troubleshooting efforts for technical issues during deployments.
- Documented system configurations and process workflows for client reference.
- Conducted training sessions on the use of SCPO and other BMC tools, such as Control-M Batch Scheduler.
- Managed customer relationships by providing prompt support services.
- Monitored system performance, identified issues and resolved them in a timely manner.
Technical Consultant
Blue Yonder India Private Limited
Bengaluru
02.2019 - 02.2021
- Learned SCPO application design.
- Worked on application installation and support.
- Supported the new customers until they were onboarded into JDA.
Education
Bachelor of Engineering - Information And Computer Systems
Rajeev Institute of Technology - VTU
Hassan01-2018
Skills
- Demand planning, D360
- BY SCPO and platform
- SQL, PL/SQL
- Unix
- Shell scripting
- Control-M job scheduler
- SCPO architecture
- Technical troubleshooting
- Code modification
- Problem solving
- Effective communication
- Team training
Certification
Demand planning.
Accomplishments
Top scorer in knowledge articles creation.
Timeline
Sr. Technical Consultant
Blue Yonder India Private Limited
06.2024 - Current
Technical Consultant Intermediate
Blue Yonder India Private Limited
03.2021 - 05.2024
Technical Consultant
Blue Yonder India Private Limited
02.2019 - 02.2021
Bachelor of Engineering - Information And Computer Systems
Rajeev Institute of Technology - VTU