Summary
Overview
Work History
Education
Skills
Custom
Languages
Affiliations
Timeline
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KRUTHIKA H V

Bangalore,India

Summary

Accomplished professional with expertise in data analysis, project management, and stakeholder engagement. Proficient in Excel, SQL, and Google Sheets for comprehensive data reporting and analysis. Skilled in creating Standard Operating Procedures (SOPs) and delivering impactful PowerPoint presentations. Demonstrates strong team management capabilities with a focus on metric improvement and attention to detail. Committed to enhancing organizational efficiency through effective communication and collaboration.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Sr. Catalog Associate

Amazon
Bengaluru, India
06.2022 - 04.2025
  • Onboarded Zeus tool in DE MP by training associates on its interface and addressing concerns, ensuring smooth running of the tool since its implementation in Nov'22.
  • Provided training to associates on project delivery, data extraction, impact calculation, and metric tracking to ensure operational goals are met.
  • Took ownership of mentoring the Costa Rican SWAT team despite time zone differences, resulting in the resolution of 3020 tickets, 2.45% OOSLA contribution, and TP90 reduction from 12 to 9 by Dec'22.
  • Provided on-job training and mentoring support to 6 new hires, including one who was able to meet performance goals within a month and another who improved their scorecard ranking and process knowledge.
  • Maintained ownership of DE MPs' quality metric, regularly checking associates' errors marked by the Centralized Quality team, focusing on rebuttals, training the team on misses, and meeting quality targets since Feb'23.
  • Onboarding of an automation which contacts vendor on the Andon cases automatically in the DE marketplace called as Paragon Vendor Contact automation and running it on daily basis to ensure maximum cases are covered reducing the efforts of the associates.
  • The brand 'Jana' has a new internal model number each season (season identifier changes) - thus changing the Carryover EAN each season. During Catalogue creation, a row was skipped and therefore all new EANs were mapped to the wrong ASINs. All the incorrect EANs were removed and the new EANs were added to the ASINs. The impact of this activity is two-folded. One being the reduction in creation of potential Andon Cords due to wrong item and the latter being the reduction in customer return which will increase the ASIN/Brand performance in due course.
  • Automated Resolution Model (ARM) was introduced in the EU marketplaces, and I was part of program since it's initiation and during the testing phase, was actively participating in the discussions to give suggestions and bring any changes required until the completion of the project. Later in Q1'23, took the ownership of onboarding and it was successfully onboarded in the DE marketplace.
  • Involved in the bulk resolution of the Andon cases as part of bulk resolution during the extreme high queue situation during the Q3 and Q4 of 2023. This involved fixing issues related to all products belonging to one particular brand, be it defective issues or catalogue amendments. This improved both vendor and customer experience.
  • Created an SOP for the Andon cords created for Damage issues of the media category products such as books, CDs and DVDs which helped in faster resolution and also improve operational metrics such as TP90, TAT and resolve count.

L2 Catalog Associate

Amazon
Bengaluru
08.2020 - 05.2022
  • Managed work allocation for a team of 5 to 24 associates by extracting data from the SIM tool into Excel, allocating tickets based on associate expertise and ensuring equal distribution, resulting in effective work management.
  • Modified and integrated '1-Click Script' for DE Marketplace in Q2'2021, leading to reduced Average Handling Time (AHT), and monthly savings of 61.25 hours and 0.35 HCs annually.
  • Created a Python-based automation in Jan'2022 to identify the correct retail owner based on defined criteria, resulting in a reduction of 1.2 days TAT in retail dependency and saving of 0.46 HCs.
  • Improved open TP90 from 53.55 days in Mar'22 to 22 days in May'22 by providing retail details on tickets through the automation.
  • Exported the data of 44 products of Brand ROBA from selection central, verified and corrected their detail pages for DE, FR, IT, and ES marketplaces, preventing suppression and improving customer experience, resulting in financial impact of €338.1K.
  • Implemented Python-based automation to extract daily resolve count of associates from the SIM tool, resulting in improved tracking of individual performance and saving approximately 30 minutes in report extraction effort after migrating Andon cords.
  • Implemented a prioritization SOP for ticket resolution in Q4 2021 for DE marketplace, resulting in increased resolution rate by 60 tickets per day and clearing of backlog.

Student Intern - Helicopter MRO Division

Hindustan Aeronautics Limited (HAL)
Bengaluru
07.2016 - 07.2016
  • Learned the inspection methods and non-destructive tests used to determine the cracks, delaminations, and structural imperfections in the main rotor blade (MRB) of the helicopter.
  • Maintenance and servicing of medium-light helicopters (DHRUV).

Education

B1 Level -

Goethe-Institut
08.2019 - 04.2019

Bachelor of Engineering - Aeronautical Engineering

SJC Institute of Technology
Chickballapur, Karnataka
08.2014 - 05.2018

Pre-University - undefined

Seshadripuram (Main) P.U College
Bengaluru, Karnataka
06.2012 - 03.2014

10th Std. - undefined

Pine Woods High School
Bengaluru, Karnataka
06.2011 - 03.2012

Skills

  • Excel
  • Power Point Presentation
  • Creating Standard Operating Procedures (SOPs)
  • Data Analysis and Reporting
  • SQL
  • Google Sheets
  • Project Management
  • Stakeholder management
  • Team management and metric improvement
  • Attention to detail and ability to conduct audits
  • Team Player
  • Communication and Presentation Skills

Custom

Aerodynamic Performance Analysis of Co-Flow Jet Airfoil, 05/01/18, CATIA V5, ICEM CFD, ANSYS Fluent Conceptual Design of Subsonic 180 - Seater Passenger Aircraft, 11/01/17, CATIA V5, MS Excel, Published in International Journal of Advanced Research Trends in Engineering and Technology (IJARTET) - Volume 5, Special issue 3, Jan-2018.

Languages

English
Proficient (C2)
Telugu
Proficient (C2)
German
Intermediate
Hindi
Proficient (C2)

Affiliations

  • Baking
  • Reading books
  • Sketching
  • Watching sports

Timeline

Sr. Catalog Associate

Amazon
06.2022 - 04.2025

L2 Catalog Associate

Amazon
08.2020 - 05.2022

B1 Level -

Goethe-Institut
08.2019 - 04.2019

Student Intern - Helicopter MRO Division

Hindustan Aeronautics Limited (HAL)
07.2016 - 07.2016

Bachelor of Engineering - Aeronautical Engineering

SJC Institute of Technology
08.2014 - 05.2018

Pre-University - undefined

Seshadripuram (Main) P.U College
06.2012 - 03.2014

10th Std. - undefined

Pine Woods High School
06.2011 - 03.2012

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