Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic

Kruthika Patel

PMO Specialist
Bengaluru

Summary

Elevated Accenture's project outcomes by spearheading PMO initiatives, enhancing stakeholder satisfaction through Agile methodologies, and achieving a 94% efficiency boost with automation. Skilled in Microsoft Power BI and leadership, consistently surpassed SLA targets and fostered a culture of continuous improvement in resource management. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PMO Team Lead

Accenture
Bangalore
09.2022 - 03.2024
  • The third project was a German bank client. Reinforced quality assurance measures by conducting regular audits of ongoing projects and providing actionable feedback, as it was a time and materials (T&M) contract based project.
  • Centralized data storage with user-friendly repository system for streamlined access to vital information and maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Boosted stakeholder satisfaction through regular operational metric updates, transparent communication, and proactive issue resolution when project was deviating from planned budget and strategy.
  • Coordinated with finance department on budgeting matters related to resources availability, ensuring alignment between financial goals and resource planning efforts.
  • Collaborated with project managers to develop strategies and contingency plans for maximizing use of scarce resources during periods of high demand or limited availability, and assessed organization's ability to meet demand. Discussed strategic plans about staffing levels and workload distribution.
  • Adapted culture of continuous improvement in resource planning processes by gathering feedback from employees and implementing changes based on their suggestions.
  • Conducted periodic resource audits to verify accuracy of inventory records and identify any discrepancies, ensuring accurate accounting of organizational assets.
  • Established tracking mechanisms to monitor actual vs planned resource usage, allowing swift identification of deviations from plan and enabling corrective actions.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Tracked contract milestones and updated stakeholders to facilitate project progress.
  • Developed training materials to unify contract management and resource management processes and procedures.
  • Conducted regular status meetings with internal team to review progress, discuss challenges, and align on priorities.
  • Earned recognition for exceptional performance as PMO lead through consistent delivery of outstanding results.

Corporate Systems PMO and Compliance

Accenture
Bangalore
04.2020 - 09.2022
  • Second project was American telecommunications company. Worked closely with other business analysts, development teams, and infrastructure specialists to outline and maintain security patching schedule to efficiently address ongoing system issues.
  • Completed vulnerability scans to identify at-risk systems and remediate issues, and performed risk analyses to identify appropriate security countermeasures.
  • Managed technological issues anytime there was business need to deviate from published standards, policies, practices, and strategies as posted by client for assigned projects, increasing customer satisfaction ratings.
  • Recognized time-consuming issues in processes like inventory monitoring, coordination with teams, and generation of reports/mails. Hence, worked closely with Python developers and applied automation techniques, bolstering efficiency by 94%, which simplified overall management and offered ease-of-use.
  • Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities.
  • Trained and mentored junior developers and engineers, teaching skills in application development, project analysis, and working to improve overall team performance.
  • Documented all software development methodologies in technical manuals to be used by ASEs and SEs in future projects.
  • Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
  • Promoted to next level, i.e. Senior Software Engineer.
  • Maintained up-to-date knowledge on changing regulations, ensuring company systems remained compliant at all times

Delivery Team for Copper Fallout Remediation Team

Accenture
Bangalore
01.2018 - 02.2020
  • First project was an Australian Networking company. Experience with this team helped to understand networking technologies like- FTTC, FTTN and FTTB.
  • Primary role included Design architecture deployment, data integration, logical splicing of fiber splice cases in SpatialNET AutoCAD and was also involved in researching issues under different sectors, planning and prioritizing client deliverables.
  • Was made in charge of a team of 5 resources to train them with relevant technologies which thereby instilled management skills within me. Learnt importance of teamwork teamwork, problem solving and task completion within given time frame.
  • Was promoted to next level i.e. software engineer in the month of Nov 2019.

Skills

Project Management

Agile Methodology

Microsoft Power BI

Service Now

Resource and asset management tool (internal)

Auto CAD Spatial NET

Certification

PMP Certification from PMI

Awards

  • Awarded as Accenture's "Above and beyond" employee FY'2019 Q2.
  • Recognition and award points (2020-2021) for ensuring seamless deliveries to client, meeting deadlines, provide training and streamlining processes in newly acquired contracts.
  • Pinnacle Award FY'2021 Q4
  • Accenture's highest award "ACE award" FY'2023 Q4

Timeline

PMO Team Lead

Accenture
09.2022 - 03.2024

Corporate Systems PMO and Compliance

Accenture
04.2020 - 09.2022

Delivery Team for Copper Fallout Remediation Team

Accenture
01.2018 - 02.2020

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Kruthika PatelPMO Specialist