Kruthika Pillai Dhruva
Hyderabad
Summary
Dynamic Compliance Audit Team Lead with nearly 6 years of experience in loss prevention and fraud detection, driving efficiency and compliance within organizations. Expertise includes conducting thorough internal investigations, overseeing complex transactions, and leading high-performing teams to achieve audit objectives. Proficient in audit documentation and maintaining robust internal controls, while fostering effective communication across departments. Committed to enhancing operational processes, ensuring financial integrity, and delivering actionable insights that support strategic decision-making. Ready to leverage experience to contribute to organizational success in a challenging audit environment.
Overview
9
9
years of professional experience
Work History
Team Lead
Entain India (formerly Ivy Comptech)
Hyderabad
07.2025 - Current
- Led and managed a team of 15+ auditors in the Central Audit Department, ensuring audit efficiency, adherence to processes, and high team performance.
- Directed multiple loss prevention audits, serving as the primary liaison for investigation teams and customers.
- Oversaw cross-functional communication to streamline operations across departments, and ensure alignment on audit goals.
- Ensured governance of audit cycles, compliance reporting, and overall service delivery within the organization.
- Maintained accurate records of audit findings, including fraud and loss incidents, using ServiceNow for tracking and reporting.
- Led data-driven projects using Power BI (PBI) and STS to monitor and reconcile shop check-in/check-out values, improving accuracy in financial reporting.
- Produced detailed management reports with actionable insights to support fraud prevention and loss reduction strategies.
- Fostered a high-performance culture through team development, mentoring, and regular performance feedback.
- Led third-party audit investigations, analyzing discrepancies and compiling detailed evidence to support findings.
- Led team meetings to align project goals and expectations.
- Coordinated resource allocation to meet project deadlines effectively.
- Implemented process improvements to enhance team productivity and morale.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Completed critical ad-hoc reconciliations and tasks to support ongoing audit initiatives and respond to emerging issues.
- Managed chargeback investigations, delivering comprehensive reports to defend customer claims and protect company interests.
Team Lead- Audit
Ivy Comptech
Hyderabad
06.2024 - 06.2025
- Led and managed a team of 15+ auditors within the central audit department, ensuring efficiency and adherence to audit processes.
- Ensured clear and effective communication within the team and across departments to facilitate smooth operations.
- Oversaw multiple loss prevention audits, acting as the primary point of contact for investigation teams and customers.
- Ensured governance of audit cycles, compliance reporting, and service delivery within the organization.
- Accurately captured all audit data, including potential fraud and loss incidents, in ServiceNow.
- Lead project leveraging tools like PBI and STS to monitor and reconcile shop check-in and check-out values, ensuring accurate financial reporting.
- Provided detailed reports to management, offering insights into fraud prevention and loss reduction strategies.
- Developed and engaged team members, fostering a high-performance audit culture.
- Led investigations into variances as part of third-party audits, preparing detailed audit evidence by analyzing data to identify the source of discrepancies.
- Completed ad-hoc tasks, including manual reconciliations, as needed to support audit goals and address emerging issues.
- Implemented workflow improvements to streamline daily operations.
- Managed scheduling and resource allocation for project completion.
- Analyzed performance metrics to identify areas for process enhancement.
Senior Associate- Audit
Ivy Comptech
10.2021 - 05.2024
- Dedicated fraud analyst capable of providing complete risk assessments and transaction analyses to avoid potential fraud.
- Assessed internal controls by identifying variances and deficiencies and recommending critical changes.
- Produced detailed reports of fraud investigations and presented the findings to senior management.
- Rigorous verification of payments exceeding 5k, with prompt escalation to designated auditors for further examination and resolution.
- Followed up to assess and report corrective action completion or progress.
Associate- Central Audit
Ivy Comptech
Hyderabad
11.2019 - 10.2021
- Review and verify approximately 800+ payout slips daily to ensure accuracy and compliance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Detect and investigate any discrepancies, errors, or inconsistencies on the payout slips.
- Approve payouts only after ensuring the accuracy and completeness of the payout slips.
- Complete the audit and approval process within the designated timeframe.
- Performed auditing work by rigorous auditing standards and principles set.
Soft Skills Coach- Internship
LXL Ideas
Hyderabad
01.2017 - 01.2018
- Designed and delivered orientation workshops for students, fostering a supportive and inclusive learning environment.
- Coached students to develop effective public speaking and presentation skills, enhancing their communication and confidence.
- Collaborated with faculty and staff to determine instructional goals, objectives, and methods according to district and school requirements.
- Fostered a collaborative environment to promote student success and academic excellence.
- Adjusted teaching strategies and content delivery to optimize student learning outcomes.
- Collaborated with stakeholders to identify training needs and program improvements.
Education
Bachelor of Commerce - Computers, Commerce, Accounting, Audit, Business Law, RDBMS
EThames Degree College
Hyderbad04.2019
Higher Secondary - Mathematics, Physics, Chemistry, Bio-technology
Kendriya Vidyalaya
Picket04-2016
Skills
- Audit documentation
- Fraud detection
- Loss prevention
- Team management
- Excel dashboards
- Feedback and performance management
- Attention to detail
- Fraud analysis
- Organizational skills
- Power BI dashboards
- Internal controls
- Sports betting
- Conflict resolution
- Problem solving
- SLA management
- Compliance audit
- Transaction monitoring
- Data management GAAP
- Variance analysis
- Account reconciliation
- VBA skills
- Risk assessment
- Resource allocation
- Compliance reporting
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Tamil, Full Professional Proficiency
- Telugu, Full Professional Proficiency
Timeline
Team Lead
Entain India (formerly Ivy Comptech)
07.2025 - Current
Team Lead- Audit
Ivy Comptech
06.2024 - 06.2025
Senior Associate- Audit
Ivy Comptech
10.2021 - 05.2024
Associate- Central Audit
Ivy Comptech
11.2019 - 10.2021
Soft Skills Coach- Internship
LXL Ideas
01.2017 - 01.2018
Bachelor of Commerce - Computers, Commerce, Accounting, Audit, Business Law, RDBMS
EThames Degree College
Higher Secondary - Mathematics, Physics, Chemistry, Bio-technology
Kendriya Vidyalaya