Kruthini Madireddy
Web Production Analyst
Hyderabad
Summary
With 8 years of experience in enhancing operations for organizations through information systems solutions, brings a rational and analytical approach to drive success. Proven track record includes transforming specific business goals into new system designs, resulting in growth and efficiency improvements. Knowledgeable innovator recognized for recommending new technologies to enhance existing systems and introduce new ones. Dedicated to leveraging expertise to drive positive change and deliver optimal results for organizations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Analyst, Web Production
Dell International Services
09.2023 - Current
- Worked on auditing the content before they are launched in staging state as well as after live.
- Worked on many different major projects and completed in-time.
- Working on reports and creating dashboards and queues along with preparing PPTs and sharing the data for a stand-up compliance meeting using Power Bi tool and in SFDC Jet tool and sharing MOMs of the FTE meetings and sharing other reports like dell.com dashboard and DT Broken link report in the staff meetings
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Specialist, Sales Operations (AMER/EMEA)
Dell International Services
12.2021 - 08.2023
- Supporting tools and their functionality issues and Resolving IT service now Incident tickets for the users in the case management tool.
- Creating Knowledge Based articles, regarding process updates and Publishing the reports for the entire team on daily basis.
- As a trainer and SME shared the process updates and trained the trainees and also took care of additional activities within the team and SPOC for CSR and ERG and Fun-club.
- Attended the workshops and webinars conducted by Dell to achieve my Goals and motivates me to work more. Also, engaged with Other Organizations, within Dell and senior leaders to understand work life better.
- Worked on many projects and completed successfully, and was recognized by senior leadership.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Technician Technical support
Dell International Services
02.2020 - 12.2021
- This role includes assisting clients on Dell-manufactured machines (Desktop/portables/docking station/ printer/ monitor/etc.)
- Usage of tools like Salesforce, Oracle base, Remote assist, outlook, skype, word, and excel is key in managing this work
Technical support Trainer and SME
Tech Mahindra
09.2017 - 02.2020
- Company Overview: Client Profile: Verizon networking
- Taking inbound calls for Verizon resolving technical issues for customers calling from the United States
- Achieving customer satisfaction appreciation from customers and reports from clients
- Also, managing the team of 25 members and training them on networking concepts and helping them on CMS and HTML for Verizon application or pages
- Subject matter expert (SME) from Jan 2019 to Feb 2020, taking escalation calls
- Client Profile: Verizon networking
Education
B-tech - Computer science engineering
Guru Nanak University
05.2013 - 05.2017
Intermediate - undefined
Sri Chaitanya Jr. College
03.2011 - 03.2013
I.C.S.E - undefined
St. Joseph's Public School
Skills
- HTML Proficiency
- SQL
- Windows 2000
- Documentation and reporting
- Report preparation
- Analytical thinking
- Decision-making
- Time management
- Issue identification
- Process improvements
- Project management
- Incident reporting
- Troubleshooting
- Basic computer knowledge
- Mobile Application Technology
- Microsoft office
- BI dashboards
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Participated in various group discussions at the inter-college level.
- Recognized as a Number 1 Employee for a complete year, twice in Tech Mahindra.
- Various achievements and rewards at the office level in Dell.
- Recognized by Govt of Telangana for owning an NGO at the State Level.
National And International Conferences
SMART HEALTH CONSULTING ANDROID SYSTEM, International Journal of Innovative Research in Science Engineering and Technology (IJIRSET-2017)
Workshops And Seminars
- IEEE-SB GNEC, 10/04/13 - 10/05/13, Guru Nanak University
- IUCEE-SPEED, 09/15/14 - 09/17/14, Guru Nanak Institutions University
Additional Responsibilities
- Co-Ordinator for various events at intra and inter-college levels.
- Organized many events at intra and inter-college levels.
- Active in creating knowledge articles related to processes.
- Gathering all the required information, publishing reports, and knowledge articles, and sharing that within the team.
Project Description
SMART HEALTH CONSULTING ANDROID SYSTEM, A project developed for searching for information about patients and doctors in an emergency and getting easily contacted., JAVA, JSP, SQL 2005, Android Studio, Genymotion, PC with 2GB hard disk and 256MB RAM
Skills And Rewards
- Creating process-related knowledge-based articles and publishing them for training purposes.
- Screening the first round of interviews for Dell employees.
- Providing mentorship before they attend the interview.
- Awarded and rewarded for performance and proactive works.
- Achieved Bravo awards, Inspire awards, and Champions awards for projects published in time.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Analyst, Web Production
Dell International Services
09.2023 - Current
Specialist, Sales Operations (AMER/EMEA)
Dell International Services
12.2021 - 08.2023
Technician Technical support
Dell International Services
02.2020 - 12.2021
Technical support Trainer and SME
Tech Mahindra
09.2017 - 02.2020
B-tech - Computer science engineering
Guru Nanak University
05.2013 - 05.2017
Intermediate - undefined
Sri Chaitanya Jr. College
03.2011 - 03.2013
I.C.S.E - undefined
St. Joseph's Public School
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