Kruti Sundar Dash
Summary
Seasoned SAP Consultant with 12 years of hands-on experience in Implementation & rollout of SAP Sales and Distribution (SD) module in 9 countries. In which 6 Years in Managing Large and Medium SAP Deployment and Operate (Support) Projects from Onsite and Offshore. Certified in SAP S/4HANA Sales, Extended Warehouse Management (EWM), and Activate Project Manager. Along with Project Management Professional (PMP) certification. Demonstrated expertise in implementing Goods and Services Tax (GST) solutions across diverse regions including Singapore, Malaysia, and India. successfully navigated complex projects within Automobile, Chemical, Pharmaceutical, and Medical Equipment Manufacturing sectors. Renowned for my adeptness in optimizing Logistics and Manufacturing business processes, alongside my leadership acumen in both onsite and offshore models.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Consultant/ Team Lead
Deloitte Consulting India Pvt Ltd.
11.2021 - Current
- Lead a dedicated SAP support project team of 22 members in daily operations, ensuring system integrity and optimal performance
- Demonstrate proficiency in promptly identifying and resolving Issue Tickets, Problem Tickets, and Change Requests
- Responsible for Deployment of Enhancements, Bugfix and New Demands through FlexPool
- Ensure adherence to SLA and MTTR deadlines by delivering timely responses and resolutions to tickets, maintaining high levels of client satisfaction
- Prioritize customer satisfaction by implementing defined protocols and swiftly resolving user issues
- Maintain meticulous Support Analysis records to monitor and track the progress of issue resolution efforts
- Foster close collaboration with users and business stakeholders to effectively comprehend issues and gather requirements
- Oversee the management of Development objects aligned with the release cycle as part of Change Requests
- Leverage expertise in understanding user requirements to draft Functional specifications for new requirements and execute configurations accordingly
Senior Software Engineer
CGI
05.2021 - 10.2021
- Company Overview: A Leading Automobile Manufacturer Company
- Engaged in daily support and maintenance operations, ensuring system integrity and performance
- Proficient in identifying and resolving Issue Tickets, Problem Tickets, and Change Requests promptly
- Committed to meeting SLA deadlines by delivering timely responses and resolutions to tickets
- Prioritize customer satisfaction by adhering to defined protocols and resolving user issues promptly
- Maintain up-to-date Support Analysis records to track issue resolution progress
- Collaborate closely with users and business stakeholders to comprehend issues and gather requirements effectively
- Manage Development objects aligned with the release cycle as part of Change Requests
- Expertise in understanding user requirements, drafting Functional specifications for new requirements, and executing configurations accordingly
- A Leading Automobile Manufacturer Company
Senior Software Engineer
CGI
08.2019 - 05.2021
- Company Overview: A Leading Chemical Manufacturer Company
- Involved in the day to day support and maintenance activity
- Identifying and providing resolution to Issue Tickets, Problem Tickets and Change Requests
- Ensure timely response and resolution of Tickets within the stipulated time in SLA
- Resolving the day-to-day problems of the users by following the golden rules defined to achieve customer satisfaction as a top priority
- Daily updating issue related Support Analysis
- Coordination along with users and business to understand the issues or to gather the requirements
- Handling the Development objects which are part of CR as per the release cycle
- Understanding the user requirements, Preparing Functional specifications for new requirements and configuring the same
- A Leading Chemical Manufacturer Company
Module Lead/Country Rollout
NTT Data
10.2018 - 08.2019
- Company Overview: A Leading Medical Equipment Manufacturer
- Involved in the AS IS study and TO BE process design for the application of the Sales and Distribution module in the organization through series of workshop at Client site in VIETNAM
- Designed and Configured Pre – Sales Documents like Quotation and Sales documents like Standard Orders, Rush Order
- Designed and Configured Various Complaint Management Processes I.e
- Return process, Credit and Debit Memo, Subsequent Delivery free of charge
- Configuration of Stock Transfer Process (STO)
- Configuration of Third Party Sales and Individual Purchase Order Sales Processes
- Designed and Configured down payment, Trunkey project process with Deemed Supply adhering Malaysia GST compliance
- Configured Various Basic Functions in Sales and Distribution like Pricing, Sales documents, Delivery Document, Billing documents, and Copy Controls to facilitate the order to cash cycle (O 2 C)
- Configured Pricing Procedure determination, Account determination, Text determination, Output determination, Partner determination, Shipping point determination, Item Category Determination and Schedule line Determination
- Trained key users on different Business Scenarios and involved in preparation of user Manual
- Worked closely with Abapers to achieve the gap of business requirement by defining various custom programs and routines
- Providing Inputs to the Technical Team to effect Development Changes
- Writing Functional Specification and Guiding the Technical consultants for custom logics, Reports Forms and User Exits
- Prepared Test plan, Test scripts for Unit testing, and Integration Testing of business scenarios
- Closely worked with Material Management team for integration between SD and MM of ToR and Availability check
- As an Additional Responsibility supported CS Module for various service scenarios like, Chargeable repair, Non Chargeable Repair and Onsite repair, Warranty, AMC and CMC
- Worked with BI Team to develop various Sales Report like Daily Sales Report, Gross Sales report, MTD YTD Sales in BI Environment
- Post implementation support for the day to day running problems
- A Leading Medical Equipment Manufacturer
Consultant / Salesforce Integration
NTT Data
04.2018 - 10.2018
- Company Overview: A Leading Medical Equipment Manufacturer
- Designed 11 Interfaces of Master Data and Transaction Data and Reports to achieve Sales Order Creation through Salesforce Portal
- Designed Time stamp and status message for all the interfaces
- Designed complex interface of Material Master along with Source list and Purchase Info Record including FOB Price to pass data to new salesforce through PI
- Closely worked with PI and ABAP to design the data mapping and logic development for the interfaces
- Done the Data Migration to Salesforce from ECC for the master data with data validation
- A Leading Medical Equipment Manufacturer
SD Module Lead & Onsite Team Lead/ Rollout
NTT Data
03.2017 - 03.2018
- Company Overview: A Leading Medical Equipment Manufacturer
- Involved in the AS IS study and TO BE process design for the application of the Sales and Distribution module in the organization through series of workshop at Client site in Malaysia
- Designed and Configured Pre – Sales Documents like Quotation and Sales documents like Standard Orders, Rush Order Consignments
- Designed and Configured Various Complaint Management Processes I.e
- Return process, Credit and Debit Memo, Subsequent free of charge delivery, Free of charge delivery
- Configuration of Stock Transfer Process (STO)
- Designed and Configured down payment, Trunkey project process with Deemed Supply adhering Malaysia GST compliance
- Configured Various Basic Functions in Sales and Distribution like Customer Master, Material Master, Pricing, Sales documents, Delivery Document, Billing documents, and Copy Controls to facilitate the order to cash cycle (O 2 C)
- Configured Pricing Procedure determination, Account determination, Text determination, Output determination, Partner determination, Shipping point determination, Item Category Determination and Schedule line Determination
- Designed and Mapped Backorder Batch Job to automate the confirmation of open sales order requirements
- Trained key users on different Business Scenarios and involved in preparation of user Manual
- Worked closely with Abapers to achieve the gap of business requirement by defining various custom programs and routines
- Providing Inputs to the Technical Team to effect Development Changes
- Writing Functional Specification and Guiding the Technical consultants for custom logics, Reports Forms and User Exits
- Prepared Test plan, Test scripts for Unit testing, and Integration Testing of business scenarios
- Closely worked with Material Management team for integration between SD and MM of ToR and Availability check
- As an Additional Responsibility supported CS Module for various service scenarios like, Chargeable repair, Non Chargeable Repair and Onsite repair, Warranty, AMC and CMC
- Worked with BI Team to develop various Sales Report like Daily Sales Report, Gross Sales report, MTD YTD Sales in BI Environment
- Post implementation support for the day to day running problems
- A Leading Medical Equipment Manufacturer
Lead Consultant / Enhancement / Webshop Implementation
NTT Data
05.2016 - 02.2017
- Company Overview: A Leading Medical Equipment Manufacturer
- Captured requirements through various workshops at Client site in Singapore Office
- Prepared business blue print to map all the business scenarios of OSP adhering global template of Olympus
- Prepared Functional specification to achieve custom business requirements
- Mapped various business processes like Drop shipment, Ex-Singapore, Intercompany, FOC Sales return, Consignment, Demo & Loaner Processes and Intercompany Process through Idoc
- Mapped Domestic and Export Sales Process adhering IFRS compliance of Revenue Recognition
- Enhanced the system to achieve one of the most complex requirements to determine Plant, Storage location, shipping point based on Shipping Condition in the Sales Order
- Mapped Pricing requirement on distributor commission calculation
- Designed 10 Interfaces of Master Data and Transaction Data to achieve Sales Order Creation through B2B Portal
- Designed Time stamp and status message for all the interfaces
- Designed complex interface of Material Master along with Source list and Purchase Info Record to pass data to New Webshop through PI
- Closely worked with PI and ABAP to design the data mapping and logic development for the interfaces
- Designed Markup pricing for direct selling of OSP
- Designed and developed SMARTFORMS for Sales Orders, Delivery Note, Invoice and Proforma Invoice
- Developed complex custom reports for tracking commissioning and installation
- A Leading Medical Equipment Manufacturer
GST SME & LEAD Consultant / Roll out & GST Implementation
NTT Data
07.2015 - 04.2016
- Company Overview: A Leading Medical Equipment Manufacturer
- Currently involved in Requirement Gathering on GST Rollout at Gurgaon
- Preparing Questionnaires based on GST Draft Law
- Joint Sessions with PwC Tax Consultant to map change in operation
- Capturing the GST Requirement through various Workshops along with OMSI’s Tax Consulting Firm
- Redesigning Business Processes as per GST and IFRS Compliance
- A Leading Medical Equipment Manufacturer
SD LEAD Consultant / AMS Support
NTT Data
01.2015 - 07.2015
- Company Overview: A Tokyo-based leading manufacturer, developer and distributor of Medical Electronic Equipment
- A Tokyo-based leading manufacturer, developer and distributor of Medical Electronic Equipment
LEAD Consultant / India Localization Implementation.
NTT Data
07.2014 - 12.2014
- Company Overview: A Leading Automobile Manufacturer from Japan
- A Leading Automobile Manufacturer from Japan
SD Consultant India Localization Implementation and Roll out
NTT Data
08.2013 - 06.2014
- Company Overview: Denmark Based Agro Chemical Company
- Denmark Based Agro Chemical Company
SD Consultant Implementation / Onsite Support
NTT Data
01.2013 - 07.2013
- Company Overview: GOA Based Pharmaceutical Company
- GOA Based Pharmaceutical Company
Business Development Manager
Religare Insurance Broking Ltd.
09.2009 - 07.2012
- Driving business through 4 Team leaders where the team size for each team of 10 Executives
Branch Manager
Reliance Capital Services Pvt. Ltd.
06.2008 - 09.2009
- Driving business through 4 Team leaders where the team size for each team of 10 Executives
Branch Manager
IndiaInfoline Ltd
08.2007 - 06.2008
- Driving business through 6 Team leaders where the team size for each team of 14 Executives
Counselor
Avtar Services Pvt Ltd
06.2005 - 08.2007
- This position has got direct interaction with the customers to promote the home loan products
Financial Planning Consultant (Banc-assurance Channel, ABN AMRO)
Aviva Life Insurance Company India Ltd
08.2006 - 07.2007
Customer Specialist
Eureka Forbes Ltd
09.2002 - 05.2005
- Selling Aqua guard by doorstep marketing
Education
Master of Business Administration - Finance& Marketing
Bachelor of Business Administration - Business Accounting
Skills
- Sales and Distribution (SD)
- Material Management (MM)
- Customer Service (CS)
- GST Knowledge
- ACTIVATE
- Data Migration
- Business Partner
- AATP
- RFD
- BRF
- Fiori Architecture
- Analytics Applications
- Integration of EWM
- MRP Live
Certification
- Sales_and_Distribution_with_SAP_ERP_6_0_EhP7
- SAP_S_4HANA_Sales_2021
- Extended_Warehouse_Management_with_SAP_S4HANA_2020
- SAP Activate Project Manager
- Record Of Achievement in Implementation of SAP S/4HANA from Open SAP.
- Record Of Achievement Gain Experience with Business Partner for SAP S/4HANA Conversion (s4h24) from Open SAP.
- Record Of Achievement in Gain Experience with SAP S/4HANA – Logistics (s4h26) from Open SAP.
- PMP | Certification
Non It Experience
- Religare Insurance Broking Ltd., Business Development Manager, 09/01/09, 07/31/12
- Reliance Capital Services Pvt. Ltd., Branch Manager, 06/01/08, 09/30/09
- IndiaInfoline Ltd., Branch Manager, 08/01/07, 06/30/08
- Aviva Life Insurance Company India Ltd., Financial Planning Consultant, 08/01/06, 07/31/07
- Avtar Services Pvt Ltd., Counselor, 06/01/05, 08/31/07
- Eureka Forbes Ltd., Customer Specialist, 09/01/02, 05/31/05
Accomplishments
- Outstanding Award, Jan 2025 - Deloitte.
- Applause Award, Sept. 2024 - Deloitte.
- Applause Award, Oct. 2023 - Deloitte
- Received Best Employee of the Year 2016 - NTT Data.
- Outstanding Performer - 2014, 2015 - NTT Data.
- Spot Award - 2013
Timeline
Senior Consultant/ Team Lead
Deloitte Consulting India Pvt Ltd.
11.2021 - Current
Senior Software Engineer
CGI
05.2021 - 10.2021
Senior Software Engineer
CGI
08.2019 - 05.2021
Module Lead/Country Rollout
NTT Data
10.2018 - 08.2019
Consultant / Salesforce Integration
NTT Data
04.2018 - 10.2018
SD Module Lead & Onsite Team Lead/ Rollout
NTT Data
03.2017 - 03.2018
Lead Consultant / Enhancement / Webshop Implementation
NTT Data
05.2016 - 02.2017
GST SME & LEAD Consultant / Roll out & GST Implementation
NTT Data
07.2015 - 04.2016
SD LEAD Consultant / AMS Support
NTT Data
01.2015 - 07.2015
LEAD Consultant / India Localization Implementation.
NTT Data
07.2014 - 12.2014
SD Consultant India Localization Implementation and Roll out
NTT Data
08.2013 - 06.2014
SD Consultant Implementation / Onsite Support
NTT Data
01.2013 - 07.2013
Business Development Manager
Religare Insurance Broking Ltd.
09.2009 - 07.2012
Branch Manager
Reliance Capital Services Pvt. Ltd.
06.2008 - 09.2009
Branch Manager
IndiaInfoline Ltd
08.2007 - 06.2008
Financial Planning Consultant (Banc-assurance Channel, ABN AMRO)
Aviva Life Insurance Company India Ltd
08.2006 - 07.2007
Counselor
Avtar Services Pvt Ltd
06.2005 - 08.2007
Customer Specialist
Eureka Forbes Ltd
09.2002 - 05.2005
Master of Business Administration - Finance& Marketing
Bachelor of Business Administration - Business Accounting
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