Kruti Vala
Ahmedabad
Summary
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
OWNER
ROLLING KITCHEN COFFEE TRAILER
11.2022 - 9 2023
- Performed basic food preparation tasks, such as chopping vegetables, to help in the kitchen during peak hours
- Installed kitchen countertops, sinks, and backsplashes that improved the overall look of the kitchen
- Assisted customers with selecting coffee drinks and food items that met their needs
- Prepared and served specialty coffee drinks with excellent presentation and taste.
Payroll/Credit Controller
Alsco Textile Company
08.2017 - 01.2022
- Developed a system to identify and monitor high-risk customers with delinquent payments, resulting in a reduced rate of bad debt write-offs
- Assisted customers with queries and payment issues, resulting in increased customer satisfaction and improved customer loyalty
- Created an automated system for sending out payment reminders that increased customer response rate by X%
- Prepared detailed credit assessment reports and recommendations to senior management
- Investigated customer accounts to identify discrepancies and take appropriate action.
Cafe Owner
IRONBAR & CAFE-KROAD
10.2015 - 06.2017
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Resolved customer complaints and inquiries in a timely and professional manner.
Duty Manager
Countdown -Silverdale/Mt Roskill
02.2012 - 09.2015
- Coach workers on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc
- Evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
- Handle and resolve customer complaints or discrepancies with prices at checkout counters and throughout the store
- Organize checkout operators and cashier work schedules to ensure proper staff is scheduled during busy and quiet sale times
- Provide helpful and efficient customer service and model appropriate behavior for all staff
- Select and train checkout staff, ensuring that they provide strong customer services and act efficiently at checkout
- Verify sales transactions and appropriate credit and cash is present at each checkout operating area at the end of shifts and at closing times.
Checkout Cashier/Operator
Count Down Birkenhead
04.2011 - 01.2012
- Assisted customers with product selection, checkout and returns
- Processed payments accurately and efficiently to ensure a smooth checkout process for guests
- Processed customer orders quickly and accurately to ensure a smooth checkout experience
- Followed all health and safety protocols for handling food and other products
- Monitored inventory levels and restocked shelves as needed
- Provided a friendly and welcoming experience to customers.
Cafe Assistant/FOH/Supervisor
SPOTLESS Airport
03.2009 - 11.2011
- Managed the cafe's daily operations, ensuring that all tasks were completed on schedule and within budget
- Coordinated with front-of-house staff to ensure timely delivery of baked goods
- Kept the Cafe Area clean and organized, including washing dishes,Food Cabinets, and tidying up
- Monitored cash flow and reconciled the bar's daily revenues and expenditures, resulting in a X% decrease in losses
- Opening & Closing the Cafe.
Education
Diploma in earlychild hood level -
Nzcc college manukau
03.2009 - 03.2011
Diploma in Early Childhood Education (Teaching) - Kindergarten And Preschool Education
A-one High School
Ahmedabad, India 05.2008 - 01.2009
Skills
Effective Time Management
Personal Information
Nationality: Indian
References
References available upon request
Timeline
OWNER
ROLLING KITCHEN COFFEE TRAILER
11.2022 - 9 2023
Payroll/Credit Controller
Alsco Textile Company
08.2017 - 01.2022
Cafe Owner
IRONBAR & CAFE-KROAD
10.2015 - 06.2017
Duty Manager
Countdown -Silverdale/Mt Roskill
02.2012 - 09.2015
Checkout Cashier/Operator
Count Down Birkenhead
04.2011 - 01.2012
Cafe Assistant/FOH/Supervisor
SPOTLESS Airport
03.2009 - 11.2011
Diploma in earlychild hood level -
Nzcc college manukau
03.2009 - 03.2011
Diploma in Early Childhood Education (Teaching) - Kindergarten And Preschool Education
A-one High School
05.2008 - 01.2009
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