Summary
Overview
Work History
Education
Skills
Accomplishments
CORE COMPETENCIES
Disclaimer
Timeline
Generic

Krutika Anil Sawant

Team Lead
Mumbai

Summary

Results-driven professional with 5+ years of experience in technical sales support, order execution, and business coordination across international markets. Proven leader in managing high-performing teams and delivering exceptional customer satisfaction in the EMEA region, with a focus on DACH, OCE & CIS.

Recognized for building strong global partnerships—including strategic visits to Germany and product training in Finland—and for optimizing post-sales operations through ERP/CRM systems. Skilled in aligning technical expertise with customer-focused strategies to drive efficiency and business growth.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Team Leader (Coordinator, Technical Sales Support - EMEA)

Valmet
Mumbai
04.2021 - Current
  • Lead a high-performing team responsible for sales coordination and order execution across the DACH region (Germany, Austria, OCE & CIS), ensuring alignment with business targets and customer expectations.
  • Collaborate closely with sales offices and European customers to manage end-to-end order execution, from opportunity creation to invoicing and delivery documentation, Project documentation using SFDC, CPQ, and M3 ERP systems.
  • Conducted two strategic visits to Germany to strengthen cross-border collaboration, resolve key execution gaps, and align on operational workflows.
  • Manage major accounts in the pulp and paper industry—including Siemens, Andritz AZ, Linde, and Primetals—delivering tailored solutions, addressing customer-specific challenges, and driving satisfaction through prompt and accurate order fulfillment.
  • Interface with factories and internal teams to ensure on-time deliveries; monitor production schedules and address delays proactively with corrective actions.
  • Supported regional distributors in Germany and Austria, enhancing service efficiency through standardized processes and faster issue resolution.
  • Spearheaded initiatives for process improvement and standardization across order execution activities, leading to reduced turnaround times and enhanced consistency in service delivery.
  • Implemented preventive measures and coaching within the team to overcome recurring operational issues and improve internal response times.
  • Attended advanced product training in Finland, further enriching product knowledge and strengthening technical advisory capabilities to support customers more effectively.

Application Engineer

Nirmal EPM Services LLP (Nirmal Industrial Controls Pvt Ltd)
Mumbai
04.2019 - 04.2021
  • Valve Sizing, Selection and preparing Work Order Documents, BOM, DCI, Datasheets, P&ID for Self-Actuated Pressure Control Valves, Pressure cum Vacuum relief Valves, Emergency Relief Valves, Flame Arrestors, Pressure Reducing Stations and Centrifuge Blanketing Systems.
  • Reviewing Purchase Order/ Tender Specs/ Purchase Requisition/ Material Requisition/RFǪ and ensuring compliance of the same to the offered product/system.
  • Issue of Production Orders of Standard valves via ERP.
  • Preparing Manufacturing/ Project schedule with due inputs from planning and production team.
  • Coordinating with internal design team for submission of Engineering GA Drawings and other applicable documents.
  • Co-ordinating with internal QA team for preparing ITP/QAP/FAT and other QA related procedures and ensure on time approval on the same from client.
  • Co-ordinating with client end Project, Engineering, Quality and Expedition team for on time engineering drawing approval on GA drawings, Datasheets, P&ID, ITP, QAP and various applicable procedures/documents applicable as per the Document master list.
  • Participating & arranging Project Kick-Off Meetings (KOM) and Pre Inspection Meetings (PIM) for project execution.
  • Issuing Material release order after receipt of Inspection Release Note.
  • Co-ordinating with Client for resolution of Technical Queries and comments on technical documents for approval.

Jr. Application Engineer

NK Instruments Pvt. Ltd
Mumbai
07.2018 - 04.2021
  • Maintained expert level of product knowledge and application.
  • Provide the most competitive and cost effective technical solution to meet the customer / project requirements in response to customer inquiries Determined requirements and responded to the customer technical qualification questionnaire.
  • Maintained, developed and expanded key relationship with new and existing customers to develop new business opportunities.
  • Maintained professional business relationships with target accounts.
  • Provided technical support and advice for the different industrial applications and OEMs, such as food industry, textile industries, power generation, pharmaceutical industries.
  • Prepared specifications, design modifications, estimates, recommendations, and other pertinent data required to satisfy customer requirements.
  • Prepared quotations/estimations at the lowest price while ensuring the meeting of company profitability and quality standards and customer delivery requirements.

Education

Master of Business Administration - Supply Chain Management and Leadership

SVKM's NMIMS
Mumbai
01.2022 - 04.2023

Bachelor's of Engineering - Instrumentation & Control Engineering

All India Shree Shivaji Memorial Society's of Institute of Information Technology
Mumbai
01.2015 - 01.2018

Diploma - Instrumentation & Control Engineering

Govt. Polytechnic Mumbai
Mumbai
01.2012 - 01.2015

Skills

Team Leadership & Mentoring

Customer Relationship Management (CRM)

Sales Coordination & Support

Process Standardization & Optimization

International Stakeholder Engagement

Business Travel Experience

Root Cause Analysis & Preventive Action Planning

Customer-Focused Problem Solving

Accomplishments

  • Received recognition for contribution in order handling for the DACH region in R&R 2023.
  • Successfully improved performance and target achievement of the team by designing strategies and planning teamwork balance.
  • Member of Cultural Team in Valmet and received appreciation for arranging many events such as Turf Tournament, festival celebrations.
  • Awarded as 'Best New Employee' as Jr. Application engineer in NK Instruments Pvt Ltd.
  • Participated in national-level project competition cum poster presentation.
  • Attended workshop on PLC-SCADA during GENESIS2013 in ISA-RAIT.
  • Participated in Technical Quiz 'INSTRON' in AISSM's IOIT.

CORE COMPETENCIES

  • Technical Sales Support & Order Execution
  • Customer Relationship Management (CRM)
  • Cross-Cultural Communication (EMEA Focus)
  • ERP Tools (M3, SAP), SFDC, CPQ
  • Team Leadership & Strategic Planning
  • Business Process Optimization
  • Quotation & Documentation Handling
  • Distributor & Key Account Management

Disclaimer

I hereby declare that the information provided above is correct to the best of my knowledge.

Timeline

Master of Business Administration - Supply Chain Management and Leadership

SVKM's NMIMS
01.2022 - 04.2023

Team Leader (Coordinator, Technical Sales Support - EMEA)

Valmet
04.2021 - Current

Application Engineer

Nirmal EPM Services LLP (Nirmal Industrial Controls Pvt Ltd)
04.2019 - 04.2021

Jr. Application Engineer

NK Instruments Pvt. Ltd
07.2018 - 04.2021

Bachelor's of Engineering - Instrumentation & Control Engineering

All India Shree Shivaji Memorial Society's of Institute of Information Technology
01.2015 - 01.2018

Diploma - Instrumentation & Control Engineering

Govt. Polytechnic Mumbai
01.2012 - 01.2015

Similar Profiles

CREATE PROFILE
Krutika Anil SawantTeam Lead