Result-driven professional with 9+ years of experience in client relationship management, operations coordination, and delivering seamless customer service in the entertainment and digital cinema industry. Proven expertise in managing large client portfolios, ensuring operational excellence, and fostering long-term client partnerships.
· Oversee end-to-end movie-release license process, managing a portfolio of high-value clients in the digital media network.
· Liaison with key clients (like YRF, JIO CINEMAS, AA FILMS, PEN STUDIOS, T-SERIES, ZEE STUDIOS) for collection of revenue against movie releases.
· Leading a team of 7 people and ensuring that the workflow is going smooth & efficiently.
· Monitoring PAN India dues of all verticals to ensure that the outstanding is under control and at the same time ensuring that there are no show-losses.
· Collaborate with various internal departments across regions to resolve queries & disputes.
· Visiting the clients on regular intervals to maintain the business relations. Analyze client feedback and implement service improvements to enhance client satisfaction
· Ensure compliance with industry regulations and maintain data integrity in financial systems.
· Monitoring all relevant billing/payment documentation is in order and fulfilled by external parties.
· Compiling data & sending various reports as and when required by the management.
· A professional practitioner of Pranic Healing and Arhatic Yoga
· Practicing Graphology (Handwriting Analysis)
· A trained certified counselor in DMIT & other modalities.
· Reading & writing a book.