Krutika V. Christian
Ahmedabad
Summary
To secure a creative and challenging role in a growth-oriented organization, leveraging my 4.8 years of experience in service delivery excellence, customer handling, and complaint resolution. Dedicated, hardworking, and punctual, I aim to contribute to organizational success while pursuing opportunities for professional growth and self-improvement.
Overview
2
2
years of professional experience
Work History
Key Account Executive
PetPooja(Prayosha Food Service Pvt. ltd.)
Ahmedabad
07.2024 - Current
- Drive Key Metrics: Influence critical performance indicators such as Usage Metrics, Monthly Recurring Revenue (MRR), Net Promoter Score (NPS), and Client Retention.
- Consultative Client Support: Adopt a consultative approach to assist clients in growing their businesses with Petpooja's products and services.
- Ensure Timely Renewals: Proactively manage and ensure the timely renewal of products and services.
- Cross-Functional Collaboration: Work closely with internal teams to deliver exceptional service and support to clients.
- Market Insights and Feedback: Provide actionable market insights and product feedback to the Tech team for continuous improvement of product offerings.
- Generate Referrals: Leverage existing client relationships to generate high-quality referral leads.
Technical Support Engineer (IT Support)
PetPooja
Ahmedabad
12.2022 - 07.2024
- Company Overview: Prayosha food service Pvt. Ltd.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- To ensure all the issues are properly logged
- To provide step by step technical help
Customer Support Executive
Venus Dataproducts
- Provide on-site installation and troubleshooting of Apple products like I phone, Macbook, I pad, Apple watch
- Evaluates and resolves customers problems
- Repair, test and maintain equipment, also monitor performance of the product
- Giving training of the products to the customer
- Taken feedback of the customer on their service request
Technical Support Executive
IDEA Cellular Ltd.
- Logging and keeping records of customer/employee queries
- Analyzing call logs for spot common trends and underlying problems
- As a technical support/help desk employee, worked on the software tools like, Crustal, Prepaid, Postpaid
- Responsible for the Analysis of KPI and MIS work
Jr. officer-QA Electronics
Midco Ltd.
- To Improve productivity, ERA Testing, Soldering, Circuit Assembly
- Also Familiar with IFS System
Education
B.E. - Electronics & Communication
Gujarat Technological University
01-2017
Diploma - Electronics & Communication
Gujarat Technological University
01-2014
Secondary school certificate -
Gujarat Secondary Education Board
01-2010
Skills
- Service Delivery Excellence
- Customer Relationship Management
- Complaint Resolution
- Time Management
- Work Ethic
Academictrainingsandprojects
- Taken Training of 'Advanced Embedded System Design' from Embedded Technology.
- Attended Workshop on Cisco, Microsoft and Security from Prakshal Infotech Pvt. Ltd.
- Done various projects like, Speech Robot, Dancing LED’s, LCD and Keypad interfacing, Colour Sorting machine & Home automation system.
Personal Information
- Date of Birth: 22/04/1996
- Gender: Female
- Marital Status: Married
Languages
- English
- Hindi
- Gujarati
Disclaimer
I hereby declare that the information provided above is accurate and true to the best of my knowledge and belief.
Timeline
Key Account Executive
PetPooja(Prayosha Food Service Pvt. ltd.)
07.2024 - Current
Technical Support Engineer (IT Support)
PetPooja
12.2022 - 07.2024
Customer Support Executive
Venus Dataproducts
Technical Support Executive
IDEA Cellular Ltd.
Jr. officer-QA Electronics
Midco Ltd.
B.E. - Electronics & Communication
Gujarat Technological University
Diploma - Electronics & Communication
Gujarat Technological University
Secondary school certificate -
Gujarat Secondary Education Board
Similar Profiles
Ganesh SharmaGanesh Sharma
Area Sales Manager-Business Development at Petpooja-Prayosha Food Services Pvt LtdArea Sales Manager-Business Development at Petpooja-Prayosha Food Services Pvt Ltd
Bhavin KariyaBhavin Kariya
BDM at Prayosha foods services PVT LTD (Petpooja)BDM at Prayosha foods services PVT LTD (Petpooja)
Mrunal DahatMrunal Dahat
Relationship Manager at Prayosha Foods Services Pvt Ltd (Petpooja)Relationship Manager at Prayosha Foods Services Pvt Ltd (Petpooja)