KRUTIKA DUBEY
Mumbai
Summary
Dynamic Visa Consultant with Aura Aim Overseas, adept at evaluating client eligibility and guiding successful visa applications. Proven expertise in document verification and exceptional customer relationship management. Recognized for developing educational materials and maintaining compliance with immigration regulations, ensuring timely processing and client satisfaction. Strong organizational skills drive operational excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Visa Consultant
Aura Aim Overseas
Malad
02.2023 - 11.2024
- Guided clients through visa application processes and requirements.
- Assisted in gathering necessary documents for visa submissions.
- Evaluated client eligibility for various visa categories and options.
- Maintained up-to-date knowledge of immigration laws and policies.
- Developed educational materials to inform clients about visa procedures.
- Provided personalized consultations to address specific client needs.
- Collaborated with team members to improve customer service practices.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Organized client files according to established protocols.
- Advised applicants of potential risks associated with applying for certain types of visas or traveling abroad.
- Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
- Conducted research on current immigration laws and regulations to ensure compliance.
- Arranged interviews between applicants and consular officers as needed.
- Drafted wills, powers of attorney, trusts and estate planning documents.
Receptionist
Parekh hall
Malad
04.2022 - 01.2023
- Handled customer complaints with care and professionalism, quickly identifying resolutions to minimise disruption to positive experiences.
- Deftly managed front-of-house responsibilities, coordinating high-volume catering, events and housekeeping teams to ensure smooth hospitality operations.
- Maintained excellent working knowledge of health, safety and hygiene standards, guaranteeing operational compliance.
Receptionist cum admin
Adon clinic
Mumbai
11.2020 - 10.2022
- Greeted patients and visitors warmly upon arrival at the clinic.
- Managed multi-line phone system to schedule appointments efficiently.
- Coordinated patient records and verified insurance information accurately.
- Maintained a clean and organized reception area for a welcoming atmosphere.
- Assisted with administrative tasks, including filing and data entry responsibilities.
- Handled patient inquiries and resolved issues promptly and professionally.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
Back Office Executive
PAYEEZ
Mumbai
04.2019 - 12.2019
- Maintained clean and orderly reception area to impress and welcome visitors.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled database updates and digital file management aligned with data security and integrity requirements.
Back Office Executive
Payeezy - Bhayander
Bhayander
01.2019 - 08.2019
- Handling Calls.
- Explaining various schemes to the clients.
- Explaining the customers on Payments & transaction.
- Handling queries on the Calls received for complaints.
- Daily Report generation of sales & complaints & submitting the same to the seniors.
Receptionist
Shah lifeline hospital
Mumbai
02.2018 - 03.2019
- Day - to - Day Interaction with customer.
- Assisting / directing the customers to various locations of the premises.
- Takings bookings & appointments for various doctor.
- Billing & commercial Management of the patients before checkout.
- Data Management of all files of the Regular Patients & Walk-in.
- Compliance Management of the Rajiv Gandhi Scheme for the patients.
- Handling queries on the Calls received for complaints & Suggestions.
- Generating & Updating reports to seniors on a daily basis/as requested by concern authority.
Education
Completed H.S.C. - Commerce
Delhi University
New Delhi02.2015
Certificate of Higher Education - bcom
Mother Mary English High School
Mumbai, MH01.2015
Completed S.S.C. -
Mother Marry English High School
Mumbai03.2013
T. Y. B' Com - Correspondence
Delhi University
New DelhiS. Y. B' Com - Correspondence
Delhi University
New DelhiSkills
- Multi-line telephone skills
- Scheduling
- Filing paperwork
- Friendly customer service
- Record-keeping and bookkeeping
- Microsoft Excel proficiency
- Professional and smart presentation
- Office admin
- Data entry
- Call handling
- Visa application process
- KD Document control
- File maintenance
- Polite client care
- Client hospitality
- Appointment management
- Business operations understanding
- Client eligibility evaluation
- Customer relationship management
- Problem solving
- Time management
- Organizational skills
- Visa application expertise
- Document verification
- Motivational skills
- Visa regulations
Languages
- English
- Hindi
- Marathi
- Bengali
Languages
Hindi
First Language
English
Beginner
A1
Marathi
Beginner
A1
Bengali
Beginner
A1
Timeline
Visa Consultant
Aura Aim Overseas
02.2023 - 11.2024
Receptionist
Parekh hall
04.2022 - 01.2023
Receptionist cum admin
Adon clinic
11.2020 - 10.2022
Back Office Executive
PAYEEZ
04.2019 - 12.2019
Back Office Executive
Payeezy - Bhayander
01.2019 - 08.2019
Receptionist
Shah lifeline hospital
02.2018 - 03.2019
Completed H.S.C. - Commerce
Delhi University
Certificate of Higher Education - bcom
Mother Mary English High School
Completed S.S.C. -
Mother Marry English High School
T. Y. B' Com - Correspondence
Delhi University
S. Y. B' Com - Correspondence
Delhi University