Krutika Ingle
Pune
Summary
Project management professional with extensive experience at Tata Communications, specializing in stakeholder management and process optimization. Proficient in JIRA and MS Office, driving successful project outcomes while enhancing team performance and employee engagement. Consistently recognized for delivering high-quality results and managing vendor relationships effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager. (Acting PMO)
Tata Communications Transformation Service Ltd
Pune
12.2016 - Current
- Ensure that the project is planned correctly, the owner of each deliverable is identified, and arrange for a kick-off call with all the stakeholders.
- Communicate project status to stakeholders and senior management through detailed reports and presentations.
- Conducting a pulse call with clients, and a governance call with internal and external stakeholders. Daily huddle call with the team.
- Identify and mitigate risks to minimize project delays and cost overruns.
- Manage vendor relationships and contract negotiations to ensure project requirements and SLAs are met.
- Prepared executive-level presentations, and monthly and quarterly business review decks.
- Created and maintained relationships with key stakeholders.
- Delegated work to staff, setting priorities and goals.
- Organized and facilitated regular meetings with senior management teams.
- Cost estimating and developing a budget. Financial management of projects, which includes budget planning, monthly forecasting, actual vs. forecast analysis, and vendor invoice tracking.
- Managed and prioritized the executive calendar across multiple time zones, aligning with both internal and external stakeholders.
- Follow up with the stakeholders to make sure the project is running as per schedule, conduct daily huddles, stand up with all stakeholders (onshore and offshore), and circulate the MOM.
- Make sure the work is done according to defined quality standards and customer requirements.
- Assign tasks to internal teams, and assist with schedule management.
- Touch Point – emails, and calls.
- Captured minutes of meetings, tracked action items, and followed up to ensure timely closure.
- Monitor project progress, and handle any issues that arise.
- Resource schedule utilization for service deliveries.
- Conducting Fun Fridays, WOWW meet sessions, CSR activities, and NAM culture events.
Support Engineer
Convergys
10.2015 - 10.2016
- Company Overview: (Microsoft Office365)
- Feature of Office 365 for enterprises core services: Exchange Online.
- Synchronization of on-premises mailboxes.
- Active Directory Domain Services synchronization.
- Managing the O365 Portal.
- User management.
- Performing migration to O365.
- Adding, verifying and removing domain to the O365 portal.
- Checking all aspects of the mail flow.
- Managing the Exchange admin center.
- Recipient management: Mailboxes, groups, resources, contacts, shared, migration.
- Permissions: Admin roles, user roles, Outlook Web App policies.
- Compliance management: In-place eDiscovery & hold, auditing, data loss prevention, retention policies, retention tags, journal rules.
- Organization: Sharing, add-ins.
- Protection: Malware filter, connection filter, spam filter, outbound spam, quarantine, action center.
- Mail flow: Rules, message trace, url trace, accepted domains, connectors.
- Working knowledge of Active Directory.
- Gather and validate information related to specific service requests.
- Provide issue coordination and resolution management.
- Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
- Continually gather customer feedback on how to improve the service.
Workforce Management
Tata Business Support Services Limited
05.2014 - 09.2015
- Time and attendance
- Data Collection including time clocks, biometrics and GPS technology
- Career and succession planning / talent acquisition
- Talent management and/or applicant tracking
- Learning management and/or training management
- Performance management
- Forecasting and scheduling
- Labor budgeting
- Workforce tracking and emergency assistance
- Absence and leave management
- Adherence/conformance to schedule
- Analytics of time and scheduling activity
Education
MCA - Post Graduate
Tilak Maharashtra Vidyapeeth
Pune, Maharashtra01.2015
BCA -
Tilak Maharashtra Vidyapeeth
Pune, Maharashtra01.2013
Skills
- Project management and stakeholder engagement
- KPI tracking and performance evaluation
- Time and workload management
- Process improvement strategies
- Corporate social responsibility initiatives
- JIRA and Salesforce proficiency
- Microsoft Office suite expertise
- RPA automation tools
- Circuit Vision and Spatial NET knowledge
- Gemini and Remedy systems experience
- Power BI data visualization
Certification
- Automation Anywhere Certified Advanced RPA Professional 11.0.
- AI Certified
- Green Belt Six Sigma Certified
- Trained on US and Canadian Voice and Accent.
Languages
English, Hindi, Marathi
Hobbies and Interests
Travelling, Exploring restaurants and cuisines, Dancing, Table-Tennis, Driving
Awards
Awarded the top performer of the month multiple times for 'Customer Centricity,' and 'Responsiveness and Agility'
SPOC for organizing employee engagement activities within the vertical
Handled many CSR activities organized by the company
Appreciated by GM for presenting a governance deck
Received “One in a Million” Award for contribution towards CSR activity (2025)
Timeline
Assistant Manager. (Acting PMO)
Tata Communications Transformation Service Ltd
12.2016 - Current
Support Engineer
Convergys
10.2015 - 10.2016
Workforce Management
Tata Business Support Services Limited
05.2014 - 09.2015
MCA - Post Graduate
Tilak Maharashtra Vidyapeeth
BCA -
Tilak Maharashtra Vidyapeeth
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