Krutika Khorgade
Pune
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking, passionate, strong organizational skills eager to secure entry-level Agile Scrum Master position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Lead Network Operations Center Engineer
Collabera|BMC
11.2022 - Current
- Lead team of 13 people.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitoring and Event management. Monitored and maintained network and software components according to established guidelines and best practices.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Pinpoint where issues are coming from, using both experience and analysis.
- Working experience on tools such as BMC Helix Operations Management, BMC Helix Service Monitoring, BMC Helix Discovery, BMC ITSM (Remedy), Grafana Dashboards.
- Initiate and lead troubleshooting call and facilitating call by providing inputs and gather required teams/individuals together.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted regular reviews of operations and identified areas for improvement.
Associate Lead
Atos|Syntel
08.2019 - 09.2022
- Lead team of 21 people.
- Generated reports detailing findings and recommendations.
- Reviewed, implemented and updated process documents related to team activities for future reference.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Engineering - Computer Science And Engineering
Ram Meghe College Of Technology & Research
Amravati2018
HSC -
Brijlal Biyani Science College
Amravati2014
SSC -
Manibai Gujarati High School
Amravati2012
Skills
- PSM1 (Scrumorg)
- ITIL framework
- BMC Helix ITSM
Soft skills :
- Leadership
- Fast grasping power
- Adaptability
- Team work
- Good communication
Certification
Enterprise java
Additional Information
• Achieved Associate lead position in team within 2.5 years of hard work and dedication.
• Achieved Shift lead position within 2 years of experience.
• Achieved 3 SPOT recognition awards for being an active and dedicated employee.
• Achieved value Team Award for working together and best service delivery.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Associate Lead Network Operations Center Engineer
Collabera|BMC
11.2022 - Current
Associate Lead
Atos|Syntel
08.2019 - 09.2022
Bachelor of Engineering - Computer Science And Engineering
Ram Meghe College Of Technology & Research
HSC -
Brijlal Biyani Science College
SSC -
Manibai Gujarati High School
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