KRYSTA STONE
Plainfield
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
13
13
years of professional experience
Work History
Shift Lead Barista
BIGGBY COFFEE
Plainfield, IN
12.2025 - 04.2026
- Supervised daily operations, ensuring quality standards and customer satisfaction were consistently met.
- Trained and mentored new team members on service protocols and operational procedures.
- Managed over 40 customers in a day given proper training.
Warehouse Team Lead
LANGHAM LOGISTICS
Plainfield, IN
06.2025 - 11.2025
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
Inventory Specialist II
GXO LOGISTICS
04.2024 - 05.2025
- Enhanced my understanding of other departments to strengthen my problem-solving abilities.
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
- Implemented cycle counting procedures, enhancing accuracy and streamlining inventory audits.
Material Handler, Team Lead, Receiving Analyst
NEOVIA LOGISTICS
12.2020 - 04.2023
- Efficient Operations and Problem Solving:
- Skilled in efficient item selection, resolving receiving issues, and locating missing products.
- Communication and Coordination:
- Maintained effective communication with packing and receiving teams to optimize workflow and ensure task delegation.
- Team Collaboration and Training:
- Collaborated with team members to meet goals and trained new members, fostering team building.
- Technical Proficiency:
- Proficient in SAP, Microsoft Office, Google Apps, Guidestone, and AS400, with equipment operation certification.
- Client and Product Management:
- Built client relationships through daily interaction with planners and managed product returns and recovery.
Shipping Team Lead
RR DONNELLEY
11.2019 - 11.2020
- Led team in optimizing logistics processes, enhancing overall efficiency and reducing delays.
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
Restaurant Service Associate
PORTILLOS
06.2018 - 06.2019
- Member of the restaurant's opening team, prepared lines for service, and managed a food station independently.
- Set up wells for thawing foods, operated all lines efficiently, and onboarded new team members.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to maintain high standards of food safety and cleanliness.
QST
ABRA AUTO BODY & GLASS
03.2018 - 06.2018
- Tasked with preparing the front office by ensuring it is clean and welcoming for customers.
- Charged with maintaining cleanliness around the shop and disposing of any necessary trash.
- Assisting in delivering vehicles to customers who are unable to pick them up in person.
- Accountable for performing janitorial duties throughout the entire building.
Customer Service Associate
WALMART
04.2017 - 02.2018
- Conduct pre-opening shifts in the meat department.
- Maintained and replenished the meat wall.
- Managed pallet unloading and inventory organization from morning deliveries.
- Ensured the department remained stocked and clean throughout shifts.
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Resolved customer complaints by employing effective problem-solving techniques and maintaining a positive demeanor.
Each Picker
GENCO STRYKER
12.2016 - 03.2017
- Please note: I had a brief period of no work between December of 2016 to March of 2017 due to having a baby.
- Operated material handling equipment to efficiently pick and transport products within warehouse.
- Collaborated with team members to maintain accurate inventory levels and minimize discrepancies.
Customer Service Associate
LOWE'S
03.2015 - 10.2016
- Provided exceptional customer service across multiple departments, including Garden Center, Paint, Lumber, Blinds, and as a Cashier, ensuring a positive and efficient shopping experience.
- Performed a wide range of operational tasks, such as unloading deliveries, restocking shelves, mixing paint, managing inventory, and assisting with product loading to meet customer and store needs.
- Demonstrated versatility and teamwork by supporting various departments, handling customer inquiries, resolving pricing issues, and maintaining a clean, organized, and well-stocked work environment.
Sandwich Artist
SUBWAY
12.2014 - 03.2015
- Operational Support: Ensured all products were fully stocked and ready before opening, including preparing bread, vegetables, and meats throughout the shift to maintain efficiency.
- Customer Service Excellence: Delivered high-quality customer service, including assisting at the drive-thru and maintaining a welcoming environment in both serving and dining areas.
- Facility Maintenance: Regularly cleaned and restocked serving and sitting areas to uphold cleanliness and operational standards.
Customer Service Associate
ALORICA
06.2014 - 11.2014
- Customer Assistance: Addressed customer inquiries and resolved billing issues with professionalism and efficiency.
- Conflict Resolution: Successfully de-escalated challenging situations, minimizing the need for managerial intervention.
- Sales Performance: Upsold internet services, contributing to increased revenue and customer satisfaction.
Manager
PIZZA GALLERY
02.2013 - 06.2014
- Operational Management: Handled comprehensive opening and closing duties, including cash management, inventory tracking, and daily sales accounting.
- Preparation and Maintenance: Ensured the store was consistently prepared by prepping toppings, unloading deliveries, and maintaining cleanliness throughout the day.
- Customer and Store Care: Delivered exceptional customer service while ensuring the shop remained clean, organized, and ready for the next day's operations.
Education
High School Diploma -
Clay City Jr/Sr High School
Clay City, IN06-2011
Skills
- Leadership
- Teamwork
- Data analyst
- PIT Operator
- Microsoft Office
- Team motivation
- Guest service
- Employee training
- Customer service focus
TOOLS
- SAP
- AS400
- ORACLE
- WMX
- Excel
- Word
- WMS
Timeline
Shift Lead Barista
BIGGBY COFFEE
12.2025 - 04.2026
Warehouse Team Lead
LANGHAM LOGISTICS
06.2025 - 11.2025
Inventory Specialist II
GXO LOGISTICS
04.2024 - 05.2025
Material Handler, Team Lead, Receiving Analyst
NEOVIA LOGISTICS
12.2020 - 04.2023
Shipping Team Lead
RR DONNELLEY
11.2019 - 11.2020
Restaurant Service Associate
PORTILLOS
06.2018 - 06.2019
QST
ABRA AUTO BODY & GLASS
03.2018 - 06.2018
Customer Service Associate
WALMART
04.2017 - 02.2018
Each Picker
GENCO STRYKER
12.2016 - 03.2017
Customer Service Associate
LOWE'S
03.2015 - 10.2016
Sandwich Artist
SUBWAY
12.2014 - 03.2015
Customer Service Associate
ALORICA
06.2014 - 11.2014
Manager
PIZZA GALLERY
02.2013 - 06.2014
High School Diploma -
Clay City Jr/Sr High School