Krystal Barnes
Wilkinson
Summary
Dynamic Shift Manager with a proven track record at Red Robin, excelling in customer service and employee training. Demonstrated strong decision-making skills while enhancing operational efficiency and promoting a positive work environment. Adept at cash handling and maintaining safety standards, ensuring a seamless experience for both customers and team members.
Overview
11
11
years of professional experience
Work History
Shift Manager
Red Robin
09.2020 - Current
- Assisted in maintaining operational efficiency during shifts.
- Learned safety protocols and adherence to health standards.
- Supported team members in daily tasks and responsibilities.
- Monitored inventory levels and reported discrepancies promptly.
- Adapted quickly to changing priorities and workload demands.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
Cashier
Roxxy's Lovers Boutique
10.2019 - 05.2020
- Processed customer transactions efficiently using POS systems and cash handling procedures.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Collaborated with team members to resolve customer issues promptly and effectively.
General Manager in Training
Rocket Fizz
03.2018 - 08.2018
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented cost-saving measures through effective resource allocation and process optimization.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
Shift Leader
Teavana
07.2014 - 11.2017
- Supervised daily operations to ensure adherence to company policies and quality standards.
- Trained and mentored new team members on operational processes and safety protocols.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented workflow improvements that enhanced productivity and reduced downtime.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
Pendleton Heights High School
Pendleton, INSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
Timeline
Shift Manager
Red Robin
09.2020 - Current
Cashier
Roxxy's Lovers Boutique
10.2019 - 05.2020
General Manager in Training
Rocket Fizz
03.2018 - 08.2018
Shift Leader
Teavana
07.2014 - 11.2017
High School Diploma -
Pendleton Heights High School
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