Krystan Steinkamp
Greenwood
Summary
Multifaceted, goal-driven, and performance-focused professional, equipped with 15 years of experience in customer service. Highly skilled at planning and organizing tasks and responsibilities. Coupled with the ability to multitask in fast-paced manufacturing environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Entry Team Lead
Milwaukee Tool
10.2023 - Current
- Managed and maintained team of 40 team members across three departments.
- Monitored and maintained WIP levels for Order Entry and Receiving departments
- Established, implemented, and maintained clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led department with an average efficiency of 103% and less than .20% error quality rate.
- Collaborated with supervisor to enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Organized and conducted daily/weekly department meetings to assist in interdepartmental communication.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Assist supervisor and customer service team in resolving escalated customer inquires and concerns.
- Backfill Order Entry supervisor as necessary
Subject Matter Expert/Service Order Resolution
Milwaukee Tool
01.2021 - 10.2023
- Assist teammates cross-departmentally with service order questions and problems
- Complete/maintain daily performance tracking and record keeping of Order Entry teammates
- Draft and fulfill No charge orders company wide
- Partner with customer service team to resolve customer inquiries and concerns
- Maintained turn time metrics of 24-36 hours for order resolution replies
- Backfill for current OE team lead when needed
- Lead weekly department meeting
- Assist team lead and other department SME's to work varying departments for optimal coverage
Academic Specialist
Distance Learning Systems Indiana
01.2019 - 01.2021
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Assisted students in selecting courses to align with interests and abilities.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Intake Coordinator
Distance Learning Systems Indiana
01.2018 - 01.2019
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering supplies, keeping the office organized.
- Maintain office supplies by checking inventory and ordering items, taking responsibility for maintenance of office equipment.
- Scheduling travel arrangements, such as booking flights, cars and hotels, making appointments, arranging schedules and preventing conflicts.
- Type out correspondence letters, emails, memos, etc. (paper and electronic); prepare outgoing mail and packages for executives
- Answering phones and routing calls to the correct person or taking messages.
- Reading and analyzing incoming faxes, emails, and other correspondence and distributing them as needed.
Essential Skills Teacher
Greenwood Community Schools
01.2016 - 01.2017
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Led activities that developed students' physical, emotional, and social growth.
- Redirected students using Positive Behavior Support (PBS).
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Partnered with standard education teachers from across academic departments.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
Education
Bachelor of Science - General Education
University of Indianapolis
Indianapolis, IN08.2013
Transition To Teaching Certificate - Elementary Education
Indiana Wesleyan University
Marion, IN12.2015
Skills
- Dependable
- AX & Highjump programming
- FedEx Ship Manager
- Microsoft Office Suite Programs
- Organized
- Communication
- Leadership
- Task Monitoring
- Production Monitoring
- Workplace Safety
- Managing Operations and Efficiency
- Constructive Feedback
- Maintaining 6S Standards
- High-Volume Environments
- Collaborative
Certification
K-6 Teaching Certificate, 2020
CPR Heart Saver/Bloodborne Pathogen Exposure Prevention, 2023
Accomplishments
- Strong Attendance Record
- Active Member of Community Impact Committee: organized and led Milwaukee's participation in Susan G. Komen cancer walk two years running and Fast Track participation.
- Active CPR Certification
- Recognized for "Obsessed" culture trait during Culture Week recognitions.
Timeline
Order Entry Team Lead
Milwaukee Tool
10.2023 - Current
Subject Matter Expert/Service Order Resolution
Milwaukee Tool
01.2021 - 10.2023
Academic Specialist
Distance Learning Systems Indiana
01.2019 - 01.2021
Intake Coordinator
Distance Learning Systems Indiana
01.2018 - 01.2019
Essential Skills Teacher
Greenwood Community Schools
01.2016 - 01.2017
Bachelor of Science - General Education
University of Indianapolis
Transition To Teaching Certificate - Elementary Education
Indiana Wesleyan University