Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Krystan Steinkamp

Greenwood

Summary

Multifaceted, goal-driven, and performance-focused professional, equipped with 15 years of experience in customer service. Highly skilled at planning and organizing tasks and responsibilities. Coupled with the ability to multitask in fast-paced manufacturing environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Order Entry Team Lead

Milwaukee Tool
10.2023 - Current
  • Managed and maintained team of 40 team members across three departments.
  • Monitored and maintained WIP levels for Order Entry and Receiving departments
  • Established, implemented, and maintained clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led department with an average efficiency of 103% and less than .20% error quality rate.
  • Collaborated with supervisor to enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Organized and conducted daily/weekly department meetings to assist in interdepartmental communication.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Assist supervisor and customer service team in resolving escalated customer inquires and concerns.
  • Backfill Order Entry supervisor as necessary


Subject Matter Expert/Service Order Resolution

Milwaukee Tool
01.2021 - 10.2023
  • Assist teammates cross-departmentally with service order questions and problems
  • Complete/maintain daily performance tracking and record keeping of Order Entry teammates
  • Draft and fulfill No charge orders company wide
  • Partner with customer service team to resolve customer inquiries and concerns
  • Maintained turn time metrics of 24-36 hours for order resolution replies
  • Backfill for current OE team lead when needed
  • Lead weekly department meeting
  • Assist team lead and other department SME's to work varying departments for optimal coverage

Academic Specialist

Distance Learning Systems Indiana
01.2019 - 01.2021
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Assisted students in selecting courses to align with interests and abilities.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.

Intake Coordinator

Distance Learning Systems Indiana
01.2018 - 01.2019
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering supplies, keeping the office organized.
  • Maintain office supplies by checking inventory and ordering items, taking responsibility for maintenance of office equipment.
  • Scheduling travel arrangements, such as booking flights, cars and hotels, making appointments, arranging schedules and preventing conflicts.
  • Type out correspondence letters, emails, memos, etc. (paper and electronic); prepare outgoing mail and packages for executives
  • Answering phones and routing calls to the correct person or taking messages.
  • Reading and analyzing incoming faxes, emails, and other correspondence and distributing them as needed.

Essential Skills Teacher

Greenwood Community Schools
01.2016 - 01.2017
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Partnered with standard education teachers from across academic departments.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.

Education

Bachelor of Science - General Education

University of Indianapolis
Indianapolis, IN
08.2013

Transition To Teaching Certificate - Elementary Education

Indiana Wesleyan University
Marion, IN
12.2015

Skills

  • Dependable
  • AX & Highjump programming
  • FedEx Ship Manager
  • Microsoft Office Suite Programs
  • Organized
  • Communication
  • Leadership
  • Task Monitoring
  • Production Monitoring
  • Workplace Safety
  • Managing Operations and Efficiency
  • Constructive Feedback
  • Maintaining 6S Standards
  • High-Volume Environments
  • Collaborative

Certification

K-6 Teaching Certificate, 2020 CPR Heart Saver/Bloodborne Pathogen Exposure Prevention, 2023

Accomplishments

  • Strong Attendance Record
  • Active Member of Community Impact Committee: organized and led Milwaukee's participation in Susan G. Komen cancer walk two years running and Fast Track participation.
  • Active CPR Certification
  • Recognized for "Obsessed" culture trait during Culture Week recognitions.


Timeline

Order Entry Team Lead

Milwaukee Tool
10.2023 - Current

Subject Matter Expert/Service Order Resolution

Milwaukee Tool
01.2021 - 10.2023

Academic Specialist

Distance Learning Systems Indiana
01.2019 - 01.2021

Intake Coordinator

Distance Learning Systems Indiana
01.2018 - 01.2019

Essential Skills Teacher

Greenwood Community Schools
01.2016 - 01.2017

Bachelor of Science - General Education

University of Indianapolis

Transition To Teaching Certificate - Elementary Education

Indiana Wesleyan University

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Krystan Steinkamp