Summary
Overview
Work History
Education
Skills
Certification
References
Locations
Roles And Responsibilities
Languages
Projects
Timeline
Generic

K.S. AVINASH

Hyderabad

Summary

Dynamic Business Analyst with expertise in Cerner RadNet solutions at Tech Mahindra, excelling in complex builds and incident management. Proven track record in optimizing workflows and enhancing operational efficiency through effective collaboration and documentation. Strong communicator skilled in gathering user requirements and driving process improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst

Tech mahindra
Hyderabad
06.2023 - Current
  • 1. Build, testing, and maintenance of Cerner RadNet solutions, including cardiology applications.
  • 2. Comprehensive hands-on experience with both frontend user tools: department order entry, RadExam Management, RadOrderViewer, RadOnline Worklist, transcription tool, desktop launcher PowerChart, etc., and Radnet tools: DCP Tools, accession setup tool, RadDBTools, DeptOrc Wizard, CS Pricing Tool, Bedrock, Olympus, Corecode builder, and more.
  • 3. Work closely with end users to gather requirements and assist with data collection workbooks, ensuring that the data collected aligns with the goals.
  • 4. Expert in RadNet builds, such as complex order builds, charge setups, location builds, virtual view builds, Bill-Only and Batch charge entries, mammography-related builds, RadNet printer association builds, order entry format builds, and flexing, etc.
  • 5. Exhibit excellent troubleshooting skills to identify whether an incident is an end-user training, workflow issue, build issue, or code issue, and work towards incident resolution.
  • 6. Spearhead system testing for RadNet and Cardiology systems during system upgrades, disaster recovery, and project-related calls with the Oracle Cerner team and onshore analysts.
  • 7. Integrating Cerner systems with third-party solutions, such as PACS.
  • 8. Collaborate with end users and cross-functional teams to perform coordinated builds, and conduct build validations in collaboration with users, ensuring the system functions per specifications.
  • 9. Ensure adherence to SLAs by prioritizing incidents and tasks based on urgency, and resolving them within the defined service-level timelines.
  • 10. Ensure documentation standards are met, adhering to change management procedures, incident management, problem management, and service request management processes.
  • 11. Document and maintain Knowledge Base (KB) articles to ensure all team members have up-to-date resources.
  • 12. Focus on process improvements, such as defined maintenance list mapping, to streamline workflows and improve operational efficiency.

Operations Executive

KIMS Hospital
Hyderabad
12.2021 - 12.2022
  • Oversaw Operation Theater (OT) logistics and workflow management.
  • Reduced Turnaround Time (TAT) with new slotting systems.
  • Managed surgical inventory and implemented online modules.

Guest & Patient Relations Executive

AIG Hospitals
Hyderabad
10.2020 - 10.2021
  • Managed ESWL department operations and patient relations.
  • Handled financial counseling, admissions, and discharges.
  • Facilitated patient-doctor communication.

Radiographer Intern

Jaypee Hospital
Noida
01.2017 - 12.2017
  • Supported X-ray imaging and patient care.

Radiographer Intern

Max Super Specialty Hospital
Patparganj
01.2017 - 12.2017
  • Gained hands-on experience in CT and MRI imaging.

Education

Master of Hospital Management -

Apollo Institute of Hospital Administration, Osmania University
Hyderabad
10.2020

B.Sc. - Radiology & Imaging Technology

Shree Guru Gobind Singh Tricentenary University
Gurugram, Delhi NCR
10.2018

Senior Secondary (XII) • Secondary (X) -

Kendriya Vidyalaya, Pragati Vihar
New Delhi
01.2014

Skills

Cerner RadNet and Cardiology: expertise in orders, documentation, work lists, and system workflows

  • System testing: involved in testing during system upgrades and disaster recovery
  • Incident management: proficient in troubleshooting, prioritizing incidents, and resolving them within SLA timelines
  • Builds and configurations: extensive experience in complex RadNet cardiology builds
  • Multiteam collaboration is effective in working with cross-functional teams for build validations, issue resolution, and data gathering
  • Documentation and process improvement: experience with maintaining KB articles, change management procedures, and process enhancements, like a defined maintenance list mapping
  • End user interaction: expertise in gathering requirements and assisting users with data collection workbooks
  • Excellent communication and collaboration skills
  • Cross-skilled: charges, basics of order power plans, basic HL7 troubleshooting, HNA
  • Hospital operations management
  • OT scheduling and inventory control
  • Patient counseling and care coordination
  • Clinical quality and NABH accreditation
  • Workflow optimization and data analysis
  • Microsoft Office
  • HIS Modules

Certification

  • Six Sigma Green Belt – LAKE Advisory Services
  • MS Office (Excel, Word, PowerPoint)

References

Available on request

Locations

  • Hyderabad
  • Delhi NCR Ghaziabad

Roles And Responsibilities

-Keep reports for the team incidents Triaged and vetted incoming tickets, ensuring they were categorized accurately and assigned based on team bandwidth, and priority Performed QA audits for my team, and will make sure all the changes are in compliance stage

-Vaccination officer, AIG Hospital, Hyderabad, 2021, planned and executed successful COVID-19 vaccination drives

Languages

English
First Language
Tamil
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Projects

Clinical Pathway Compliance – Sunshine Hospital

2019

  • NABH-focused research to evaluate TKR pathway compliance
  • Identified communication and training gaps among nursing staff

Radiation Risk Awareness – Apollo General Hospital

2018

  • Studied awareness of ionizing radiation among female patients.
  • Recommended improved patient education strategies

Hospital process mapping – Army hospital

Secunderabad | 2018

  • Mapped workflow processes and proposed operational improvements

Timeline

Business Analyst

Tech mahindra
06.2023 - Current

Operations Executive

KIMS Hospital
12.2021 - 12.2022

Guest & Patient Relations Executive

AIG Hospitals
10.2020 - 10.2021

Radiographer Intern

Jaypee Hospital
01.2017 - 12.2017

Radiographer Intern

Max Super Specialty Hospital
01.2017 - 12.2017

Master of Hospital Management -

Apollo Institute of Hospital Administration, Osmania University

B.Sc. - Radiology & Imaging Technology

Shree Guru Gobind Singh Tricentenary University

Senior Secondary (XII) • Secondary (X) -

Kendriya Vidyalaya, Pragati Vihar

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