HTML
K.S. Malika
Senior Analyst
Chennai
Summary
Proactive in learning new skills with product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
Senior Technical Writer
Condenast Technology Lab Pvt Ltd
11.2021
- Github, Video to text conversion, API documents, UX design Contents,Creating space, Technical Knowledge Articles, templates in Confluence wiki - Jira tool, Design, User Manual, other Technical & Content Writing, Template Formation & Formatting, Proofreading, Reviewing Documents and working with operation ends
- Creating documents in ServiceNow for end users
- Managing Documents as per projects and Service Transition
- Creating Presentation.
- Communicated with customer representatives for feedback and distribution.
- Served as subject matter expert on company''s proprietary software products, providing input during design reviews to ensure usability and clarity.
- Improved team productivity through effective project management, prioritizing tasks based on deadlines and resource availability.
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Coordinated with localization teams to translate technical documents into multiple languages, expanding product reach in global markets.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Edited and proofread technical documents for accuracy and consistency.
- Developed detailed technical documents and user guides for technical products.
- Carefully documented technical workflows in private wiki for internal teams.
- Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Optimized internal knowledge base by reorganizing existing articles and adding new content to address common questions or issues raised by employees.
Senior Technical Writer
Innova Solutions Pvt Ltd - An ACS Group
12.2020 - 11.2021
- Creating space, Technical Knowledge Articles, templates in Confluence wiki - Jira tool, Design, User Manual, other Technical & Content Writing, Template Formation & Formatting, Proof reading, Reviewing Documents and working with operation ends
- Creating documents in ServiceNow for end users
- Managing Documents as per projects and Service Transition
- Creating Presentation.
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
Senior Technical Writer / Business Analyst (Agile)
RR Donnelley India Outsource Pvt Ltd.
01.2017 - 12.2020
- Confluence wiki - Jira tool, Design, User Manual, Proposals, Documentation related work such as Video Tutorial, Release Notes, other Technical & Content Writing, Template Formation & Formatting, Proof reading, Reviewing Documents, Learning of application, BRS, SRS, User stories, Requirement Gathering, Solution
- Managing Documents and User Manuals as per projects
- BA works - SRS, Process flow, Requirement gathering, Client Interaction
- Creating Presentation.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Developed detailed technical documents and user guides for technical products.
- Created comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Developed online tutorials and web-based training materials for software products.
- Observed in-progress operations to identify important steps for technical instructions.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Edited and proofread technical documents for accuracy and consistency.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Technical Writer
HTC Global Services Pvt Ltd.
01.2016 - 11.2016
- Documentation related work such as Technical & Content Writing, Template Formation & Formatting, Proof reading, Reviewing Documents, Learning of application
- Managing Documents as per projects
- Creating Presentation
- Working on Excel.
Senior Analyst
HCL Technologies Ltd.
- Creating Reports & Analysis based on tracks, Worked with ITSM Team and SME's
- Managing Knowledge Articles
- Creating Presentation & Value Plus task
- Documentation related work such as Technical & Content Writing, Template Formation & Formatting.
- Developed detailed technical documents and user guides for technical products.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Marketing Research Analyst
Congruent Solutions Pvt Ltd.
- Creating Statistical Reports
- Analysis on Web & Google Analytics
- Creating Presentation, HTML E-mail templates, Website Maintenance
- Documentation related work such as Technical & Content Writing, Blogs, Marketing related tasks such as Inbound & Digital Marketing, Business Development.
- Wrote engaging and successful marketing, advertising, and website copy.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Created customized marketing materials to increase product awareness.
- Collated information to interpret data for clients.
Web/SEO Analyst
Sybrant Technologies Pvt Ltd.
- Creating Statistical Reports
- Tasks related to SEO & Analytics on Web & Google
- Creating Presentation, Website Maintenance
- Documentation related work such as Technical & Content Writing, Blogging.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Created content strategies for digital media.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Devised effective link-building campaigns to increase website authority and visibility.
Education
Master of Science - Computer Engineering
SRM University
Chennai, India 04.2001 - 04.2015
B.Tech (IT) - Information Technology
SRM University
05.2010
HSS (12th) -
MAK.MATRIC HSS
S.S.L.C (10th) - undefined
LA CHATELAINE RJC
Skills
Windows 98, 2000, X, Windows 7
C, C
HTML, Snagit, Camstudio, Photoshop
Confluence, ServiceNow
Team Collaboration
Excellent Communication
Document Repository Management
Content Creation
Effective writing
Proposal Writing
Technical Writing
Template Design
Agile Methodology Familiarity
Team building
Strong Research Abilities
User experience focus
Process Documentation
Usability testing methods
Editing and proofreading
Personal Information
Father's Name: K.R.SUBRAMANI RAO
Additional Qualification
- Finished Rashtrabhasha in Dakshina Bharat Hindi Prachar Sabha, Chennai.
- Finished Level-1 in French at Alliance Francais, Chennai.
Software
Confluence
ServiceNow
MS-Word
PPT
Timeline
Senior Technical Writer
Condenast Technology Lab Pvt Ltd
11.2021
Senior Technical Writer
Innova Solutions Pvt Ltd - An ACS Group
12.2020 - 11.2021
Senior Technical Writer / Business Analyst (Agile)
RR Donnelley India Outsource Pvt Ltd.
01.2017 - 12.2020
Technical Writer
HTC Global Services Pvt Ltd.
01.2016 - 11.2016
Master of Science - Computer Engineering
SRM University
04.2001 - 04.2015
Senior Analyst
HCL Technologies Ltd.
Marketing Research Analyst
Congruent Solutions Pvt Ltd.
Web/SEO Analyst
Sybrant Technologies Pvt Ltd.
B.Tech (IT) - Information Technology
SRM University
HSS (12th) -
MAK.MATRIC HSS
S.S.L.C (10th) - undefined
LA CHATELAINE RJC