Technical Product Owner - Validus Singapore (2020 - 2023)
Validus is Singapore's #1 trusted SME growth fintech, helping businesses scale with easier, all-in-one business finance solutions.
- Launched the neobanking platform Web and App for 400+ SMEs across Singapore in 15 months
- Led a cross functional team across design, engineering and data using Agile Scrum
- Improved the user experience and user journeys leveraging the existing base to increase MoM user acquisition by 20%
- Converted business requirements to user stories for integration of Cards and business Account.
- Initiated and implemented customer behavior tracking and analytics using Firebase and Mixpanel to enable business teams to gain insights
- Collaborated with Engineering team for solutions to build cross platforms to reduce engineering cost up to 40%
Technical Product Owner - U Mobile Malaysia (2018-2020)
U Mobile is a data-centric and multiple award-winning Telecommunications mobile data services company in Malaysia.
- Led a cross functional engineering and data team to revamp the existing customer facing mobile application
- Implemented MVP based approach for phase wise roadmap to ensure seamless customer experience is maintained for 2 billion + customers
- Identified opportunities
- Presented DAU, MAU and CTR metrics to the steering committee
- Supported the marketing team to run campaigns for rewards which increased a MoM average customer acquisition by 15%
- Implemented and released a custom made central CMS for all the departments (Operations, Loyalty and Customer Support) which reduced overall costing by 30%