Kaushik Sen
KOLKATA
Summary
Innovative and goal-oriented Management professional committed to enhance Retail Customer Experience. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through training Team.
Overview
31
31
years of professional experience
Work History
Senior Manager, Human Resources (Training)
Senco Gold Limited
01.2025 - Current
- Trained new joiners during induction.
- Trained personnel in personality development.
- Trained store employees in effective communication skills.
- Product Training on Gold and Diamond.
- SOP & process training.
- Trained store employees on various aspects as how to improve on the customer experience with professional attitude.
Senior Zonal Manager
Senco Gold Limited
04.2017 - 12.2024
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Considered and approved policies to support company initiatives and overall performance.
- Developed reports of zone performance and presented data to upper management.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Ensuring strict implementation of the company sales process and compliance.
Retail Store Manager
Tanishq Jewellery
02.2013 - 03.2017
- Head of the branch and managing administration, sales and marketing, merchandising, operations of boutique.
- Alignment of business plans and reviewing the same with team for achievement of target set.
- Identifying manpower requirements and recruitment.
- Ensuring strict implementation of the company sales process and compliance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Car Dealership Head
KBS Motors (Shillong) & Niladri Motors (Agartala)
12.2011 - 12.2012
- Managing administration, sales and marketing, operations of dealership.
- Alignment of business plans and reviewing the same with team for achievement of sales and service targets.
- Identifying manpower requirements and recruitment.
- Coordinating and liaison with bankers and financiers and DSAs for smooth running of overall business operations.
- Interacting with Tata Motors officials.
- Responsible the entire administrative arrangements of showroom and service centre including finance and logistics.
- Ensuring strict implementation of the company sales process.
- Ensure high sales satisfaction and prompt complaint closure.
Retail Store Manager
Reliance World.
09.2008 - 11.2011
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Entire branch activities covering Sales & Marketing, Customer Care, Collections, Branch Commercials and Operations. Managing Mobile Business, Broadband Centre and Video Conferencing.
- Sales responsibility for the entire Store through in house sales team and Field Sales Associates.
- Achievement of speedy processing of all customer related issues & transactions.
- Ensure targeted penetration in the operational fields in the Store.
- Monitoring Collection performance and bad debts (dedupe frauds).
- Ensure Churn is at targeted nos and controlled by Retention tools measures.
- Ensure targeted CAF compliance for the Store.
- Ensuring that targets for Broadband and Digital services to be achieved through sales personnel.
- Maintaining relationship with different corporate houses for videoconferencing and ensuring the outstanding to be cleared off by the given deadline.
- Interact and build relationship with VC Clients in order to understand and monitor the quality requirements as well to increase business volume.
- Ensuring that consumables & stocks are ordered and available on time.
- Ensuring that records, reports & registers related customer care, commercial, Stocks, cash are maintained.
- Revenue Enhancement through Prepaid Up-selling and Recharge.
Manager - Sales
Vindhya Properties & Management Ltd.
01.2008 - 09.2008
- Identifying Property and Customers.
- Relationship building with the developer office.
- Dedicated customer service.
- Planning and driving the sales team.
Systems Administrator
Escorts Finance Limited.
11.1994 - 10.2007
- Grew with the organization from Executive Trainee - Back Office to Executive - Accounts and then to EDP in-charge at Kolkata and finally to the role of Systems Administrator at New Delhi.
- Vendor management, all purchases of hardware and software.
- Branch queries and support, analyze and solve computer related issues. ( 30 branches all over India)
- Network supervision at H.O. Delhi.
- In charge of 1st level Helpdesk team at H.O. Delhi (100+ workstations).
- Monitoring of leased line connection and web server.
- Backup of complete database (all India), user files, software.
Education
Oracle 8i PL/SQL And DBA - Oracle Database Admistration
SQL Star International
Kolkata08-2000
Honours Diploma In Systems Management - Computer Applications Development
NIIT
Kolkata04-1994
Bachelor of Commerce - Accountancy & Commerce.
Calcutta Univertity
Kolkata04-1992
Higher Secondary Certificate - Accountancy & Commerce
Seth Anandaram Jaipuria College
Kolkata04-1990
I.C.S.E. - Secondary Education
Julien Day School
Kolkata03-1988
Skills
- Reporting management
- Performance analysis
- Goal-oriented planning
- Employee development strategies
Timeline
Senior Manager, Human Resources (Training)
Senco Gold Limited
01.2025 - Current
Senior Zonal Manager
Senco Gold Limited
04.2017 - 12.2024
Retail Store Manager
Tanishq Jewellery
02.2013 - 03.2017
Car Dealership Head
KBS Motors (Shillong) & Niladri Motors (Agartala)
12.2011 - 12.2012
Retail Store Manager
Reliance World.
09.2008 - 11.2011
Manager - Sales
Vindhya Properties & Management Ltd.
01.2008 - 09.2008
Systems Administrator
Escorts Finance Limited.
11.1994 - 10.2007
Oracle 8i PL/SQL And DBA - Oracle Database Admistration
SQL Star International
Honours Diploma In Systems Management - Computer Applications Development
NIIT
Bachelor of Commerce - Accountancy & Commerce.
Calcutta Univertity
Higher Secondary Certificate - Accountancy & Commerce
Seth Anandaram Jaipuria College
I.C.S.E. - Secondary Education
Julien Day School
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