Kshama Patel
Operations Head
Bengaluru
Summary
Dynamic Operations Coordinator with a proven track record at Motif Building Technologies, enhancing customer satisfaction and optimizing operational efficiency. Skilled in logistics coordination and staff supervision, I've successfully implemented training programs, boosting employee performance. Expert in project scheduling and fostering vendor relationships, my approach significantly improves resource utilization and performance outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Operations Coordinator
Motif Building Technologies
01.2021 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Oversaw day-to-day operations of large teams across several sites.
- Streamlined operations by implementing efficient processes and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
Founder
Dhiyo Web Technologies
01.2015 - 02.2016
- Developed Projects with latest softwears and reliable technlogies.
- Maintained the project timelines and Client satisfaction.
Operations Officer
TeamLease Services Ltd
01.2011 - 01.2012
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Prepared and delivered operational performance reports to inform management.
Education
Master of Science - Computer And Information Sciences
BIET
Davangere, India 04.2001 -
Bachelor of Science - Computer And Information Sciences
DVS College of Arts And Science
Shimoga, India 04.2001 -
Skills
Project scheduling
Scheduling management
Logistics coordination
Vendor engagement
Corporate recruiting
Customer relations
Staff supervision
Employee development
Scheduling coordination
Administrative management
Performance monitoring
Delegation
Timeline
Operations Coordinator
Motif Building Technologies
01.2021 - Current
Founder
Dhiyo Web Technologies
01.2015 - 02.2016
Operations Officer
TeamLease Services Ltd
01.2011 - 01.2012
Master of Science - Computer And Information Sciences
BIET
04.2001 -
Bachelor of Science - Computer And Information Sciences
DVS College of Arts And Science
04.2001 -