Kshama Sharma
Amroha
Summary
Dynamic Senior Engineer with extensive experience at DAMM Cellular System India, excelling in hardware installation and network troubleshooting. Proven track record in efficiently resolving technical issues and enhancing customer satisfaction. Skilled in radio programming and team collaboration, consistently delivering results in high-pressure environments. Passionate about driving innovation and improving system performance.
Overview
3
3
years of professional experience
Work History
Senior Engineer
DAMM Cellular System india Private limited
Faridabad
11.2024 - Current
- Installed and repaired hardware, software, and peripheral equipment.
- Programmed walkie-talkie radios including Sepura, Hytera, and Motorola.
- Worked on MCX, LTE, 4G, and 5G technologies.
- Managed deployment of servers and base transceiver stations (BTS).
- Supported site engineers with BTS configuration and radio programming.
- Assisted customers in resolving ongoing site issues efficiently.
Technical Support Engineer
Damm Cellular System India Private Limited
Faridabad
07.2023 - 10.2024
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Provided technical support to users via telephone or remote access.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Provided remote assistance to end-users when needed.
Technician
OMRON Healthcare Service Center
Gurgaon
01.2024 - 06.2024
- Restored functionality by installing new components and replacing defective parts.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Troubleshot malfunctions and diagnosed issues for rapid equipment servicing.
- Serviced healthcare equipment while providing customer support for usage inquiries.
Assistant Technician
Panasonic service center
Gurgaon
11.2021 - 12.2022
- Repaired LED music systems and home appliances to restore functionality.
- Diagnosed issues through testing of components, assemblies, and systems.
- Provided technical support for customer inquiries regarding electronic systems.
- Assisted engineers with electronics-related development projects.
Education
Diploma in Electronics Engineering - Electronic Engineering
Government Girls Polytechnic
Moradabad, Uttar Pradesh07-2019
Intermediate Certificate - Science
Jai Shiv Kanya Inter Collage
Amroha06-2017
Skills
- Hardware installation
- Software configuration
- Radio programming
- Network troubleshooting
- Server deployment
- Technical support
- Customer service
- Issue diagnosis
- Team collaboration
Timeline
Senior Engineer
DAMM Cellular System india Private limited
11.2024 - Current
Technician
OMRON Healthcare Service Center
01.2024 - 06.2024
Technical Support Engineer
Damm Cellular System India Private Limited
07.2023 - 10.2024
Assistant Technician
Panasonic service center
11.2021 - 12.2022
Diploma in Electronics Engineering - Electronic Engineering
Government Girls Polytechnic
Intermediate Certificate - Science
Jai Shiv Kanya Inter Collage
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