K Shantha Kumar
Store Manager at Retail Store
Bangalore,Karnataka
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
17
17
years of professional experience
Work History
Store Manager (New Balance)
Highway Retail LLP
Bangalore, Karnataka
02.2025 - 01.2026
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Retail Store Manager (Nike)
Bhaane Retail Private Limited
Bangalore
04.2021 - 09.2024
- Performed regular audits to ensure compliance with company standards.
- Initiated new product training sessions for employees to improve product knowledge.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Developed and maintained store policies and procedures.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Resolved customer complaints in a professional manner.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Retail Store Manager (Nike)
SSIPL Retail Limited
Bangalore
04.2015 - 03.2021
Asst. Retail Store Manager (Nike)
SSIPL Retail Limited
Bangalore
04.2014 - 03.2015
- Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Explained product features and benefits to company staff members and customers.
- Provided guidance to store managers on how best to manage their teams effectively.
Senior. Retail Executive (Nike)
SSIPL Retail Limited
Bangalore
04.2012 - 03.2014
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Examined, selected and purchased merchandise consistent with specification requirements.
Senior Customer Service Representative
Lifestyle International Private Limited
Bangalore
09.2010 - 11.2011
- Followed up with customers after purchases to ensure satisfaction.
- Monitored customer feedback surveys to identify areas of improvement.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Analyzed customer data to identify opportunities for upselling services.
- Provided product information and answered questions regarding features, pricing plans.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Customer Care Associate
Jubilant Retail (Total Hypermarket)
Bangalore
09.2008 - 09.2010
- Handled escalated customer concerns in a professional manner.
- Identified opportunities for process optimization within the department.
- Maintained up-to-date knowledge of company products and services.
- Analyzed customer feedback to identify trends or areas of improvement.
- Assisted customers with product inquiries and complaints.
Education
MBA - Marketing Management
Karnataka State Open University
Bangalore 2025.01 - Current
B.Com - Marketing Management
Annamalai University
Chennai 06.2022 - 06.2024
SSLC -
Konalu Government High School
Nellyadi (Puttur) Karnataka 04.2005 - 03.2006
Skills
- Sales Growth
- Cost Control
- Goal Setting
- Performance monitoring
- Merchandise Strategizing
- Problem-Solving
- Shift Scheduling
- Stockroom Management
- Profit and Loss Management
- Retail Operations
- Decision-Making
- Sales Leadership
- Inventory Control
- Stock management
- Recruitment and hiring
- Visual Merchandising
- Staff Management
- Customer Service
- Market Trend Awareness
- Shrinkage Control
- Process Improvements
- Merchandising ability
- Upselling and Cross Selling
- Sales Analysis
Languages
Tamil
First Language
English
Advanced
C1
Hindi
Advanced
C1
Kannada
Proficient
C2
Telugu
Intermediate
B1
Malayalam
Upper Intermediate
B2
Tulu
Advanced
C1