Ksheeralinga S

• Configuration and implementation of Active Directory Services, Domain Controllers, DHCP,DNS.
• AD Installation & Configuration, AD User Account Creation and managing AD accounts
• Upgrading operating systems of servers and desktop/Laptops.
• MDT installation &Configuration and creating image and deploying to production systems.
• McAfee-AV Management and Monitoring
• Handling SCCM patch management by testing and deploying to production systems.
• NUTANIX Configuration and Managing cloud services (such as manage applications, Desktops as a service, Disaster Recovery as a service, and cloud monitoring)
• Creating New VM’s with required configuration like Memory, storage and configuring the servers using templates.
• Monitoring ISP Links with the help of SolarWind Application
• Responsible for Files and folders sharing, permissions and user management using Access Control Matrix
• Monitoring and resolving the issues related to Servers with in SLA.
• Monitoring daily incremental and weekly full back-up in commvault tool.
• Monitoring the issues of end users resolved within SLA, mentoring junior engineers.
• Managing access privileges-ACM
• Creating security groups and managing
• Datacenter Shut Down and Restart activity for DR test
• Printer Server configuration providing access to users
• Configuring VOIP Phones and proving access to user by creating VOIP Credentials.
• Solarwinds –Configuration and health monitoring of servers on daily basis.
• IT Change Management and IT Incident Management
• Performing monthly BCP location wise
• Sapphire Asset Update and Barcoding
• SFTP creation and managing
• Performing Desktop Audit
• FolderSize and DeDuplicate finding
• Terminal Server Configuring and providing access
• Server Hardening
• Server Patch Management
• Resolving the Vulnerability Assessment & Penetration Testing findings
• Delegating duties and tasks within the IT department.
• Reviewing completed tasks to ascertain compliance with standards.
• Monitoring all team members and provide necessary advice and guidance.
• Performing periodic risk assessments and initiate risk control strategies.
• Coaching all team members and motivate them to produce desired results.
• Organizing regular seminars and trainings to teach team members new techniques and methods.
• Keeping up with trends in the constantly evolving information technology industry.
• Performing regular IT audit to discover areas of weaknesses and fortify them.
• Working alongside other departments to achieve company goals and visions.
• Writing and forward regular reports to the management.
• Providing solution to any complex IT related challenges in the organization.
• Performing regular appraisal of team member’s performance and devise strategies to help with improvement..
• Proving track record of strategizing and designing IT networks & Infrastructure for financial services institutions
• Proving experience in managing and facilitating the mix of internal teams and external vendors as a part of product buildout.

• Company Overview: Deployed at EXIDE Life insurance company Pvt Ltd (formerly known as ING Vysa Life Insurance Pvt Ltd).
• Install and maintaining desktop workstations in Windows XP and windows7.
• Installing a LAN Network of more than 60 nodes.
• Installing a maintaining server operating system like server 2003,2008
• Configuring the DNS, DHCP, Adding hosts to the domain
• Installation and troubleshooting printers.
• Handling with Virtual machines.
• File permission and ownership.
• Managing Active Directory & Exchange User accounts, Creation of Domain login ID’s, generic ID’s, Privilege ID’s, Email address , Mailbox permissions, Group Mailbox Access, Send permissions to Group IDs, Generic ID Creations in the Directory Server, Folder permissions, Drive access and Rules with the define Industry standards.
• Installation and trouble shooting of McAfee antivirus
• Monitoring network with virus free, by updating regular WSUS patches.
• Providing support for clients standard software applications.
• Remote administration, call management, Spares Management. Remote support tools like Remote Desktop, Ammy admin TeamViewers, Damware, Kaseya etc.
• Installation and trouble shooting of image capturing tool (DOCUECAPTURE)
• Data Backup and restore by using Tape Drive.
• Managing escalated issues related to day to day operation.
• To attend user complaints like Hardware and Software related issues.
• Migrating from Lotus notes to Outlook 2010
• Configuration and maintaining of mail clients like MS Outlook, Outlook Express, and IBM Lotus Note etc.
• 1 year 11months worked

Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients

Administered LAN network with over 500 nodes to ensure optimal performance

Installed and managed Windows Server 2003, 2008, and 2012 systems efficiently

Maintained server uptime through proactive monitoring and troubleshooting
Resolved escalated issues related to daily operations with efficiency and precision

Configured DNS, DHCP, and added hosts to the domain

Installed and maintained LAN networks with more than 60 nodes
Provided remote support using tools such as Remote Desktop and TeamViewer
Executed data backup and restoration processes to safeguard critical information

Provided support for clients' standard software applications

Handled virtual machines and managed file permissions and ownership

Troubleshot printer issues and performed installation and maintenance
Conducted remote administration, call management, and spares management

• Configuring and troubleshooting desktops, laptops and servers
• Computer assembling and maintenance
• Troubleshooting hardware and software problems
• Installing and configuring the peripherals, components and drivers
• Installing software and application of user standards
• Familiar with hardware tools like servers, printers, and networking and telecommunications devices
• Installing Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• Troubleshooting of personal computers. Online Support to customers concerning their computer problems
• Configuring, Managing and Maintaining Network Equipment’s
• Installed and configured workstations for IP/IPX based LAN
• Backup Management, Reporting and Recovery
• Virus Protection and Eradication
• Configuring and troubleshooting Microsoft Outlook
• Documentation of all the work done using Excel and MS word
• IP Camera Installing and Configuring
• OS Installation and Software applications, Installation
• Remote administration tools like Net meeting ,Remote Desktop, TeamViewers etc.
• 1.2 Years 5months experience