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A well-seasoned, experienced business leader driving complex, large-scale transformation programmes working directly with CxO levels in the Financial Services sector, possessing 20+ years of demonstrated business and technology experience in global delivery. Efficiently managed delivery as Engagement Delivery Lead for the Application Development Service line across NA, UK&I worth $13.6M and worked as Program Manager for the UK&I portfolio worth $11.8M across various business lines. Highly skilled in Delivery and Programme management with specialization in Delivery Assurance, Application Modernization, Digital transformation, Account Management, Strategy, Sales, Stakeholder and People Management. 
PROFESSIONAL SUMMARY 
 Engagement Account ManagementExperience in various commercial & delivery constructs including Managed Services, Fixed Bid, Time & Material, Outcome-based Models.Successfully established and executed several IT delivery engagements including an award-winning end-to-end managed services contract.Highly skilled in post-sales relationship with customer and retaining existing, providing roadmap & winning new business.Always rated very highly by customer as ‘Trustworthy partner’.
 Global Delivery ManagementStrong ability to work with a wide range of individuals in providing consulting in architecture, strategy, program governance, budget & resourcing by leveraging rich experience in leading & delivering large complex programs (Transformation, Application Modernization, Digital).In-depth work experience in end-to-end complex software lifecycles.Total Team size – 270 associates spread across India, UK & US.
 Program ManagementProficient in Program Management with 12 years of practical experience in leading various successful business & technology transformational programs cutting across various service lines.
 Business DevelopmentStrong sales acumen with practical experience in winning various transformation, digital, professional services and retaining existing business.Accomplished sales win worth approx. $18.3M (TCV) in the last 3 years. 
 Bids and Pipeline ManagementDemonstrated experience of 13 years in RFI/RFP responses, Bidding, Reverse bidding, Proficient in Commercial negotiations, Deal orchestration, Contracts, SOW, Forecasting, Revenue targets, source & supply management.
 Domain knowledge17 years of experience in Capital markets, Asset Management, Asset Servicing, Advisory, Global Banking Infrastructure and Processes.2 years of experience in Personal and Commercial Insurance.
 People ManagementExcellent track record of hiring and retaining 350+ top talents & managing cross-functional teams.Sustained track record of dependability and integrity in leading & mentoring cross–functional teams to expedite processes towards achievement of corporate goals and objectives.

Results-driven advertising and communications expert with extensive experience in account management, client relations, and integrated marketing campaigns. Proven ability to lead teams, manage high-profile clients across diverse industries, and execute award-winning 360-degree campaigns spanning ATL, BTL, digital, branding, and activations. Adept at strategic planning, creative execution, and ensuring impactful brand communication. Passionate about driving business growth, fostering innovation, and delivering exceptional results in fast-paced environments

Executive level position within a dynamic and high performing team environment where I can apply my talent acquisition, strategic sales, leadership, and development skills to make a positive impact. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Marketing and client servicing professional with a strong track record in managing key accounts and executing integrated campaigns. Expertise in client relationship management and strategic planning, leading to successful product launches and effective media execution. Proven ability to drive brand growth through cross-functional leadership and measurable outcomes. Committed to building long-term client partnerships that enhance business success.

kshitij bali

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Sr Account Director

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