KSHITIJ CHAKRABORTY
Summary
Strategic product operations leader with extensive experience in global SaaS product strategy and operational scalability. Influences over 10 cross-functional stakeholders across regions while mentoring team members without formal reporting lines. Achieved over $50 million in revenue impact by reducing implementation timelines by 30% and enhancing operational efficiency by 25%. Recognized for driving cross-functional alignment and enabling enterprise-scale transformation through end-to-end delivery ownership.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Global Product Operations Lead
AXA Group
01.2024 - Current
- Led cross-functional collaboration across product engineering and customer success teams, delivering global SaaS implementations for 10+ stakeholders.
- Owned end-to-end delivery of product operations initiatives, aligning execution with business and revenue objectives across regions.
- Managed customer success managers, and drove project execution, enhancing team performance.
- Facilitated strategic discussions with Fortune 500 clients to align product roadmap with monetization strategies.
- Optimized global product implementation processes, improving scalability and client delivery effectiveness.
- Spearheaded content migration to new platforms, enhancing accessibility compliance and user experience.
- Centralized documentation hubs to improve knowledge management, onboarding, and operational consistency.
- Operationalized Jira systems to boost workflow efficiency across multiple teams.
- Worked on clients and product portfolios worth 11 million euros, increasing revenue by 25%.
Product Implementation Consultant
Coursera
11.2021 - 12.2023
- Led global implementation programs for Coursera for Business across diverse clients.
- Defined and scaled operational frameworks, enhancing systems processes and practices.
- Owned complete client lifecycle management, from requirement gathering to delivery execution.
- Directed cross-functional teams in product engineering and customer success for enterprise projects.
- Strategized global operations for Coursera for Business, achieving 20% revenue growth in course specializations.
- Streamlined B2B and B2C workflows, including payment integrations, boosting transaction efficiency.
- Collaborated with engineering, product, and customer success teams to deliver effective client solutions.
- Championed process innovation for scalable enterprise deployments, recognized as Coursera's 'Iron Pillar of 2022.'
Assistant Product Manager
Emeritus
11.2020 - 11.2021
- Analyzed and monitored data to support decision-making for campaigns, forecasts, product positioning, and strategic initiatives
- Collaborated with sales, marketing, and support teams to identify bottlenecks, consumer trends, and revenue optimization opportunities
- Delivered actionable market insights and produced reports and presentations to influence key stakeholders
- Identified operational inefficiencies and implemented solutions to reduce costs and streamline revenue-driving processes
- Drove a revenue increase of $30M across 23 online course portfolios in USA, APAC, and Indian markets
Product Manager
Manipal Group
08.2019 - 11.2020
- Drove product strategy and innovation for procurement management system serving BFSI, retail, and healthcare clients.
- Achieved $20 million increase in annual turnover through strategic product development and pricing.
- Led blueprinting and end-to-end management of SaaS procurement management system.
- Designed product architecture while overseeing process re-engineering for vendor management and inventory control.
- Negotiated high-value contracts to highlight technical and financial advantages of offerings.
- Implemented growth analytics and executed cost modeling for tailored client products.
Education
MBA - Finance And Operations Management
NMIMS Indore
05.2019
B.Com (Hons) - Accounting and Finance
University of Calcutta
05.2016
Skills
Functional
- Product operations and strategy
- Program and delivery leadership
- Cross-functional stakeholder management
- SaaS implementation and transformation
- Pricing and packaging
- Client management and engagement
- Process optimization and scaling
Technical
- JIRA management
- Microsoft 365 suite
- Business intelligence and visualization tools
- Learning management systems
- Single sign-on solutions
- Workflow automation
- AI tools
- API integration
Leadership & Influence
- Facilitated as a functional domain head, driving execution across product, engineering, and customer success teams, across regions
- Mentored and guided direct reportees and team members, improving onboarding efficiency and delivery quality
- Served as a key bridge for revenue as well as enterprise implementations and operational challenges
- Influenced senior leadership across global teams in India and Europe on product strategy and execution decisions
- Drove alignment across multiple stakeholders to ensure timely and high-quality delivery of SaaS implementations
Locations
- France
- India
Languages
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Certification
Google Project Management: Specialization.
Accomplishments
Iron Pillar Award - 2022: Coursera.
Timeline
Global Product Operations Lead
AXA Group
01.2024 - Current
Product Implementation Consultant
Coursera
11.2021 - 12.2023
Assistant Product Manager
Emeritus
11.2020 - 11.2021
Product Manager
Manipal Group
08.2019 - 11.2020
MBA - Finance And Operations Management
NMIMS Indore
B.Com (Hons) - Accounting and Finance
University of Calcutta