Kshitij Gandhi
Director Of Operations
Noida
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced and proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Director of Operations
Accent Softech Private Limited
Noida
06.2022 - Current
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Established and developed real estate agency, driving recruitment, and operational growth.
- Managed roster of clients to send announcements and information on new properties.
- Monitored contract execution to verify complete fulfillment of terms.
- Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Coordinated rental agreements for properties, keeping occupancy high and helping renters find suitable spaces.
Territory Sales Manager
Elitecon International Limited
Nashik
06.2021 - 06.2022
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Tracked changing product lines to effectively meet dynamic market demands.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Operation Head
Elitecon International Limited
Nashik
10.2019 - 06.2022
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
- Fleshed out product brand identities by identifying markets and specialized updates.
- Scheduled production and work-in-progress tracking and reports.
- Led daily supply chain activities.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Documented each step in product's design process for use in manuals.
- Researched and identified best-fit materials for new products.
Procurement Operations Manager
Lemon Electronics Ltd
Greater Noida
09.2018 - 09.2019
- Monitored and managed procurement budget to control costs.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Conducted spend analysis to identify cost-saving opportunities.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Navigating Officer
Anglo Eastern Ship Management
Hong Kong
01.2013 - 08.2018
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Read output of various gauges or displays and documented information in engineering logs.
- Moved liquid cargo between tanks with use of special hoses and pumps.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Completed shipboard or shore patrols based on current needs, orders, or objectives.
- Operated specialized equipment, including winches, cranes and derricks during ship operations.
- Inspected and tested vessels while under normal and special operating conditions to identify concerns.
- Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
Education
High School Diploma -
Holy Child Public School
Faridabad 04.2011 - 03.2012
Diploma in Nautical Science - Maritime Studies
Anglo Eastern Maritime Academy
Maharashtra 06.2012 - 06.2013
Bachelor of Science - Maritime Studies
Indian Maritime University
Chennai 06.2012 - 06.2017
Skills
Cast and crew supervision
undefinedArea of Excellence
- Supply Chain Management
- Operations
- New product Development
- Inventory & Material Management
- Continuous Process Improvement
- Team Management
Accomplishments
- A highly motivated and enthusiastic individual with expertise in management;
- Has strong leadership and communication skills;
- Effective team builder;
- Proven capability in strategic work;
- Successful deliverer of profitable growth and cash;
- Detail-oriented with ability to handle multiple projects
- Ability to plan and manage projects
- Well verse with excel & presentation skills
- Knowledge of prioritizing management tasks
- Impressive multitasking and analyzing skills
Timeline
Director of Operations
Accent Softech Private Limited
06.2022 - Current
Territory Sales Manager
Elitecon International Limited
06.2021 - 06.2022
Operation Head
Elitecon International Limited
10.2019 - 06.2022
Procurement Operations Manager
Lemon Electronics Ltd
09.2018 - 09.2019
Navigating Officer
Anglo Eastern Ship Management
01.2013 - 08.2018
Diploma in Nautical Science - Maritime Studies
Anglo Eastern Maritime Academy
06.2012 - 06.2013
Bachelor of Science - Maritime Studies
Indian Maritime University
06.2012 - 06.2017
High School Diploma -
Holy Child Public School
04.2011 - 03.2012
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