Kshitij Kashyap
Food & Beverage Executive
Chennai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Food & Beverage Executive
Sheraton Grand Chennai, Resort and Spa
Chennai
11.2021 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Guest Service Associate
Courtyard By Marriott, Chennai
Chennai
11.2019 - 10.2023
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
BSc. in Hotel Management And Tourism - Hospitality And Tourism Management
Annamalai University
Tamil Nadu 06.2017 - 05.2021
Skills
Employee performance evaluations
Recruiting and interviewing
Project Management
Business administration
Budgeting
Operations management
Staff supervision
Staff Management
Strategic planning
Timeline
Food & Beverage Executive
Sheraton Grand Chennai, Resort and Spa
11.2021 - Current
Guest Service Associate
Courtyard By Marriott, Chennai
11.2019 - 10.2023
BSc. in Hotel Management And Tourism - Hospitality And Tourism Management
Annamalai University
06.2017 - 05.2021