

• Delivered end-to-end techno-functional implementations for 10+ enterprise clients across order management and shipment workflows - 100% on-time delivery, zero critical post-launch defects.
• Used SQL to mine operational data, identify patterns and inefficiencies across client accounts - directly driving SLA optimizations and resolving 25+ client issues monthly, zero unresolved escalations across 2.5 years.
• Translated business requirements into e2open platform configurations, documenting findings as BRDs, functional specifications and impact assessments to drive engineering escalations and stakeholder alignment.
• Executed data migrations end-to-end - data mapping, cleansing, validation and reconciliation - ensuring integrity, audit readiness, and continuity across version transitions.
• Acted as internal consulting partner between client business stakeholders and Product, QA and Engineering teams - translating operational pain points into system solutions.
Techno-functional consultant with 2.5+ years delivering SaaS implementations on e2open's supply chain platform. Specialises in translating business requirements into working product configurations across order management and shipment workflows. Proven track record across 10+ enterprise clients - 100% on-time delivery, zero unresolved escalations - with hands-on depth in SQL-driven root cause analysis, ITIL-aligned service delivery, end-to-end data migration and cross-functional stakeholder management across Product, QA, Engineering and Client Success teams.