KSHITIJ PARTH

• Closely working with senior management in tracking and driving overall KPI at the store, cluster and national level.
• Identifying and improving weak stores on various KPI parameters and using the operations & L&D team for their improvement.
• Monitoring the P&L (GM, EBIDTA, staff cost, rental, etc.) at the overall/store level, highlighting and suggesting areas of improvement.
• Monthly business presentation to the top management highlighting achievements and areas of concern.
• Planning the yearly and monthly AOP based on the current trends and situation.
• Closely working with the operations head to improve stores efficiency and ensure smooth operations.

Planning

• Closely working with product team for planning, SKU analysis, new range, SKU planning etc.
• Tracking brand level KPIs - GM, MOH, SOH, OTB planning, store EBIDTA and proposing changes accordingly to senior management in accordance with the yearly plan.
• Working on store level merchandising plan, inter store transfers, replenishment and monitoring store level KPIs such as sell through, MOH etc in tandem with the front end sales team.
• Planning promotion and discounts, working closely with the marketing and VM team for its implementation and impact.
• Working with loyalty partner for promotion planning, studying and deriving data pointers based on promotion results along with other analysis such as RFM, dormant customers etc.
• New Store merchandise and promotion planning.
• Acting as a bridge between the store ops team and various backend department along with the senior management.
• Closely working with Finance, Accounts and IT team for smooth operations of the stores.

Omni-Channel Sales

• Ensuring all stores (new and old) are omni enabled, live on all channels so that the in-store inventory visible across these channels and are means of generating sales.
• Working with the integrator for smooth store operations.
• Closely working with the teams from the sales channels such as Flipkart, Myntra, Amazon etc.
• Monitoring and ensuring all new products are listed and top selling products are in-stock, handling product returns and tracking overall KPIs.
• Closely working with the finance team for reconciliation and overall margin calculations.

• Handled the operation of 17 stores, comprising of about 80 staff and generating revenue of Rs. 1 crore upwards monthly.
• Making sure all the departments viz a viz Merchandising, Supply Chain, HR, etc. are aligned to achieve the required revenue figures smoothly.
• Continuously monitoring the KPIs of store managers, retail executives.
• Looked into the merchandise gaps and making sure that the stores are supplied with the right merchandise well in time.
• Ensuring regular targeted training of store managers, retail executives and arranging for meet-ups to monitor, discuss and energize the team.
• Worked on the retail expansion of the brand by scouting for new locations, finalizing the locations, and making them operational, hence looking into a complete holistic process.
• Responsible for controlling P&L for these set of doors
• Coached sales associates in selling techniques and product specifications increasing customer satisfaction

• Handling of Nike store with above 30 lac business.
• Handling, maintaining, and auditing inventory of above 2 crores. Tasked with planning, monitoring, and maximizing sales.
• Maintaining and analysis of KPIs. Managing a team of 7 people.
• Working closely with Human Resources in recruiting, selecting, and training new personnel.
• Ensuring efficient handling of customers and maintaining high service standards according to Nike standards.

• Analysis of dormant customer base of spencers.in
• Build strategy to activate the dormant customer base.
• Understanding of new customer acquisition vs old customer activation
• Importance of customer retention
• Understanding the various ways of re-engaging customers
  

• Observing, understanding customer requirements, and interacting with customer to provide them maximum satisfaction.
• Understanding of various in-store operations.