Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Kshitij Rawat

Ghaziabad

Summary

Detail-oriented professional with a Bachelor's degree in Hospitality and Hotel Administration, currently serving as a Customer Service Executive. Proven leadership and communication skills demonstrated through effective team coordination and event management. Experienced in customer interactions, training programs, and administrative support, contributing to organizational growth. Resourceful Human Resources Intern skilled in employee relations, recruitment, and compliance management, enhancing overall effectiveness.

Overview

6
6
years of professional experience

Work History

Executive Customer Care Representative

iEnergizer, Noida
Noida
10.2021 - Current
  • - Provide exceptional customer support by addressing inquiries and resolving service issues promptly.
  • - Upsell services to existing customers, increasing client satisfaction and revenue.
  • - Assist in coordinating and managing internal programs and events.
  • - Anchored multiple corporate events and training sessions, ensuring smooth flow and audience engagement.
  • - Collaborated with cross-functional teams to implement effective service strategies.

HR Intern – Human Resources Department

Crowne Plaza, New Delhi
New Delhi
07.2019 - 10.2019
  • - Supported HR functions including recruitment, training, and onboarding.
  • - Conducted orientation programs and facilitated workshops to enhance employee integration.
  • - Implemented interactive learning strategies to improve training outcomes.
  • - Assisted in daily HR operations and maintained documentation for new hires.

Education

Bachelors of Science - Hospitality and Hotel Administrations

Delhi Institute of Hotel Management
New Delhi
06.2021

Somerville School Vasundhara Enclave

Skills

  • - Leadership
  • - Team Management
  • - Project Management
  • - Public Relation
  • - Teamwork
  • - Critical Thinking
  • - Effective Communication
  • - Employee engagement
  • - Performance evaluation

Hobbies and Interests

Team Sports, Travelling, Fitness, Photography

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Executive Customer Care Representative

iEnergizer, Noida
10.2021 - Current

HR Intern – Human Resources Department

Crowne Plaza, New Delhi
07.2019 - 10.2019

Bachelors of Science - Hospitality and Hotel Administrations

Delhi Institute of Hotel Management

Somerville School Vasundhara Enclave

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Kshitij Rawat