KSHITIJ SRIVASTAVA
MCHS Colony 26th Main Road 5th Cross BTM Layout 2nd Stage
Summary
Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Manager
VITZ Salon & Spa
Goa
10.2020 - 03.2023
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Sales Manager
KHADI GRAMODYOG BHAVAN
Goa
06.2018 - 03.2020
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Trained sales staff on product knowledge and sales techniques.
Computer Operator
INFOTECH COMPUTER EDUCATION
Goa
10.2013 - 05.2015
- Encouraged collaboration among students through group projects and activities.
- Conducted assessments to evaluate student comprehension of course material.
Education
S.S.C
Goa BoardH.S.S.C
Delhi BoardInstitute of Advanced Management
B.Sc. in catering science and hotel managementSkills
- Customer service
- Employee training
- Sales management
- Inventory management
- Staff scheduling
- Client relationship management
Certification
- DCA Diploma In Computer Application
- DDM Dynamic Digital Marketing
- DCH Diploma Course In Hair
Timeline
Salon Manager
VITZ Salon & Spa
10.2020 - 03.2023
Sales Manager
KHADI GRAMODYOG BHAVAN
06.2018 - 03.2020
Computer Operator
INFOTECH COMPUTER EDUCATION
10.2013 - 05.2015
S.S.C
H.S.S.C
Institute of Advanced Management
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