KSHITIJ VERMA
Lucknow
Summary
With over 15 years of experience in the hospitality industry, I am a passionate and dedicated Executive Housekeeper who strives to provide the highest standards of cleanliness, comfort, and service to the guests. I have a proven track record of managing the housekeeping and laundry operations of various hotels, from pre-opening to established ones, in different locations and settings.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Executive Housekeeper
Welcomhotel by ITC Hotels
08.2024 - Current
- Making pre-opening planning, budgeting and forecasting the housekeeping revenues and expenses.
- Recruitment & training of the complete Housekeeping and Laundry team.
- Set departmental targets & objectives, work schedules.
- Maintain good communication and work relationships with heads of departments/colleagues & with external partners & suppliers.
- Cultivate a positive atmosphere with motivated high performances employees.
- Adhere to operating budgets and correct for shortfalls.
- Ensure staffing levels cover business demands.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
- Completes inspections and holds people accountable for corrective action.
- Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Monitor the appearance, standards, and performance of the housekeeping/Laundry team with an emphasis on training and teamwork.
- Review the monthly business, occupancy reports and developing work plan.
- Work with chief Engineer in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms and back of the house and pool.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Conducted appraisals of the staff.
- Competent in property management systems.
- Monitor productivity standards and Schedule staff in order to optimize manpower.
- To handle guest complaints concerning housekeeping services or maintenances.
- Conducting development plans for Supervisors & team members.
Executive Housekeeper
SwissBelresidences Hotel
03.2023 - 05.2024
Cluster Executive Housekeeper
Accor Hotels
03.2022 - 02.2023
Housekeeping Manager
Rotana Hotels & Resort
04.2019 - 02.2022
Assistant Housekeeping Manager
Crowne Plaza West Bay
11.2016 - 02.2019
Senior Housekeeping Supervisor
Crowne Plaza West Bay
10.2015 - 10.2016
Housekeeping Supervisor
Oberoi Hotels & Resorts
01.2013 - 09.2015
Housekeeping Room Attendant
Marriott Hotel
04.2011 - 11.2012
Education
Bachelor of Science - Hotel Management And Tourism
Heritage Institute of Hotel & Tourism
Agra, India04.2011
Skills
Quality Assurance
REFERENCES
References available upon request.
Accomplishments
- Have 13 plus Years' Experience in the Hospitality Industry from 5 International brands.
- Experienced in Pre-Opening (Marriott Jaipur, Trident Hyderabad, Crowne Plaza Qatar, Accor Qatar and ITC hotel).
- Deft in developing Procedures, Operational Policies, Planning & implementing effective control measures to reduce running costs.
- Certified departmental trainer from IHG, Accor.
- The distinction of steering improvement initiatives with a focus on streamlining & managing operations with proactive planning.
- Cross Trained for multiple Functions in housekeeping Manager, - Floor Supervisor, Laundry, linen& Uniform Management, Public Area, Financial Management.
PERSONAL INFORMATION
- Passport Number: U7355923
- Date of Birth: 1990-07-11
- Nationality: Indian
ADDITIONAL TRAININGS KNOWLEDGE
- Software - Opera, Micros, Triton, Easee, Hotelogix, Infor, Protel, Prolific
- Payroll, Inventory, Laundry and Linen operations.
- MS world, Excel, MS PowerPoint, MS Outlook.
- Certified Departmental Trainer.
DISCLAIMER
I hereby declare that all the particulars above mention are correct to the best of my knowledge and belief.
Timeline
Executive Housekeeper
Welcomhotel by ITC Hotels
08.2024 - Current
Executive Housekeeper
SwissBelresidences Hotel
03.2023 - 05.2024
Cluster Executive Housekeeper
Accor Hotels
03.2022 - 02.2023
Housekeeping Manager
Rotana Hotels & Resort
04.2019 - 02.2022
Assistant Housekeeping Manager
Crowne Plaza West Bay
11.2016 - 02.2019
Senior Housekeeping Supervisor
Crowne Plaza West Bay
10.2015 - 10.2016
Housekeeping Supervisor
Oberoi Hotels & Resorts
01.2013 - 09.2015
Housekeeping Room Attendant
Marriott Hotel
04.2011 - 11.2012
Bachelor of Science - Hotel Management And Tourism
Heritage Institute of Hotel & Tourism